Customers

This map shows the current outages in our 258-square-miles service area. To see more details about an outage, click on the red icon associated with that outage.


Lakeland Electric offers our customers the ability to be notified if there is an outage in your area and we will send you a message once power has been restored. You can receive alerts by phone (TXT or IVR message) or email to keep you informed and help make your life a little easier.

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If you are currently experiencing an outage in your zone or you want to report a power outage or electrical emergency such as a downed power line, please call Lakeland Electric's dedicated toll-free automated system at (863) 834-4248.
The system can recognize your phone number when you call, matching it to your address to help us locate outages quickly.


If you need to report a streetlight problem, please fill out the form or call (863) 834-9535. You can speak to a Customer Service Representative from 7:30 am to 5:00 pm, Monday through Friday.

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  • Please be accurate in the description of the position of the pole. Attach a file or reference the closest address, landmark or pole number available. It is important that you provide the location so that techniques are sent to the correct location. Thank you for notifying us!
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    Lakeland Electric wants our customers to be prepared and most importantly safe during storm season so we have prepared a “Dozen Hurricane Season Tips” outlining important yet overlooked safety tips that customers can follow before, during and after a hurricane hits. “While we hope for a mild hurricane season, we need to be prepared for the possibility of storms,” said Joel Ivy, General Manager of Lakeland Electric.

    1. Following a power outage, unplug all of your large appliances and electronics to prevent power surges when electricity is restored.
    2. Remember the “three don’ts” when using generators: DON’T run a generator in the house; DON’T run a generator in the garage; and, DON’T plug the generator directly into your home’s main electrical system.
    3. If your home is flooded, turn off your electrical power until a professional inspects it thoroughly.
    4. If you smell gas, evacuate immediately and contact your gas company’s emergency number.
    5. Make sure that you have current identification.
    6. Utilities often cannot respond to individual customers with special needs during or immediately after a storm. When warned of an incoming storm, make an early decision to evacuate people with special needs. Know the location of special needs shelters in case you are unable to evacuate.
    7. Visit www.FloridaDisaster.org to determine your hurricane evacuation route.
    8. Capture water in your water heater by turning off power to the unit and closing the water valves. If you lose water pressure, you will have about 40 gallons of fresh water stored in the tank. Store additional water in your bathtub and fill the washing machine with water. This water supply can be used for cleaning or to operate your toilets.
    9. If a storm is approaching, clear your patio and yard of lawn furniture, toys, potted plants, and other debris that could blow around in high winds and cause damage or injury.
    10. Prior to the storm, identify the places around your home where you can shut off your gas, water and electricity. In an emergency, you’ll want to be able to turn them off quickly.
    11. After the storm, check to see if your home’s weather head is damaged – it is located above the electric meter. Utility workers cannot reconnect service if this piece of equipment – which is the homeowner’s responsibility – is damaged. If your weather head needs repair, please contact a licensed electrician.
    12. Create a storm survival kit that includes: first aid supplies, water, batteries, flashlights, battery powered radio, manual can opener, prescriptions, baby food and diapers, pet food, canned foods, cash, tarps, rope, bleach, trash bags charcoal or gas grill with plenty of fuel, wooden kitchen matches, and a portable cooler. If a storm hits, cordless phones and even mobile phones may not work because of outages and cell tower damage.


    HURRICANE GUIDE PDF  

    When the Storm Threatens

    • Prepare a three-day emergency kit. 
    • Unplug major non-vital appliances. 
    • Listen to our official emergency broadcasting radio stations: WONN 1230 AM, WPCV 97.5. 
    • Prepare for high winds. Board or tape windows and other glass. Anchor objects outside. Brace the garage door. 
    • Move boats and trailers close to the house and check mooring lines of boats in the water. 
    • Fill your bathtub with water for sanitary purposes. Because water conducts electricity, it’s not safe to run water during a storm. 
    • Establish an out-of-state contact. 
    • Know where to locate your electric panel or fuse box. 
    • Be prepared to evacuate at a moment’s notice. 
    • Shut off gas, water and electricity at the breaker box if you evacuate.

     


    HURRICANE GUIDE PDF  


    When the Storm Hits

    • Stay indoors, in an inside room away from doors and windows, electrical outlets and water pipes.
    • Don’t go out in the brief calm during the eye of the storm.
    • Keep television and radio tuned for information from official sources.

     


    HURRICANE GUIDE PDF  

    After the Storm Passes

    • Never go near downed power lines. Always assume they are energized and extremely dangerous. If someone suffers an electric shock, call 911. Even minor shocks may cause serious health problems later.
    • Check for electrical damage inside your home, such as frayed wires, sparks or the smell of burning insulation. If you find damage, don't turn your power on until an electrician inspects your system and makes necessary repairs.

    In the Aftermath

    Following a hurricane, it may take several weeks to restore services and clear roads and even months to remove all debris from neighborhoods. Please be patient and cooperate with instructions and requests from authorities. We can’t guarantee that things will be fixed overnight; we can guarantee that we won’t rest until they are.

    When needed, Lakeland Electric requests aid from other utilities to help us to restore power. Crews work extended hours until every home that is safe to receive electricity has electricity.

    • Don’t use tap water until it’s safe. Use your emergency supply or boil water before drinking until you receive official word that the water is safe.
    • If you must remove debris from in or around your home, don’t pile it under or near electrical lines or equipment or where the lines or pole were located before the storm.
    • If possible, wait until crews are finished restoring power to your area before cleaning your yard.
    • Drive only if absolutely necessary and avoid flooded roads and downed power lines.


    HURRICANE GUIDE PDF