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Billing & Payment

8 Ways To Pay

My Account

Sign in to My Account to view and pay your Lakeland Utility bills. My Account offers many other options to serve your needs! Sign In to My Account

New Customers

Get the most convenience and flexibility! With My Account, you can choose from multiple notification types, when and where to access your account, automatic or manual payments, and much more. It's the most convenient and easy way to view and pay your electricity bill. Plus, with Lakeland Electrics' new app, accessing My Account has never been easier. If you already have a My Account profile, sign in with the same username and password. Download the App: Google Play Store or Apple App Store

My Account Services

View and pay bills.
Set-up AutoPay.
Create your online payment wallet.
Set-up alerts and notifications.
View bill and payment history.
Use data tools to learn about your electric usage.
Manage multiple accounts.
No Payment Fee.
Use our App

KUBRA EZ-PAY

No sign up required!

Make a quick and easy online credit card payment through KUBRA EZ-PAY for a service fee. This payment option is great for those who are always on the go. The fee for making a one-time payment online is $2.75 per transaction.

Kubra EZ-Pay Logo

Automatic Bank Draft

Lakeland Electric Automatic Bank Draft is the stress-free way to pay your bill on time every month. Because your payment is automatically withdrawn from your bank account, you don't have to worry about paying it on time. You'll still receive a monthly utility bill listing the amount and payment due date; however, 25 days from your bill date, the funds will be electronically transferred from your bank account (Electronic Funds Transfer/EFT). With everything else going on in your day-to-day life, this option makes sure you never miss a payment!

Benefits of the program include:

Avoid late or missed payments.
Save time, postage, and check costs.
It's FREE!

How to enroll

Paperless customers can enroll online 24/7 by visiting My Account.
Call (863) 834-9535 Monday – Friday from 7:30 a.m. to 6:00 p.m. and a customer service representative can enroll your account over the phone.

How it works
Automatic Bank Draft will begin with your next monthly bill that states, "Do Not Pay." You will need to pay any current balance using your current payment method.

We've made it more convenient and safer for you to pay your Lakeland Electric bill with cash. No need to make a special trip; now you can pay your Lakeland Electric and City of Lakeland bills while you're shopping, getting gas, or picking up medications!

What retailers can I pay my bill at?

There are a number of places you can easily pay your bill! Take a look at the list below:

These retailers are located all throughout the United States, making it easy for snowbirds, travelers, and others to pay their bill on the go anywhere in the United States. For those in Lakeland and the surrounding areas, you’ll be able to utilize Speedway, Walmart, 7-Eleven, Dollar General, CVS, Walgreens, TravelCenters of America, and Pilot for your cash payment!

Where do I go to pay my bill at the retail locations?

When you arrive at a participating retailer, the store associate will be able to assist you in paying your bill at the customer service or checkout counter!

Do I need a print or digital bill to pay in person?

Both your digital bill, available at LakelandElectric.com, and your print bill will have a barcode available for retailers to scan in order to access your information and pay your bill. Be sure to have either your digital or print bill with you—the store associate will not be able to look up your information without it!

Where is the barcode to pay my bill located?

Your barcode will be located on the first page of your bill underneath your bill summary!

Can I pay with other payment methods in person?

Our EZ-Pay Cash Retail Payment option only accepts cash payments.
However, there are 7 other ways for you to pay your Lakeland Electric bill.
You can click here to discover all of the easy, convenient ways to check one more “to-do” off your list!

Is there a fee associated with the EZ-Pay Retail Cash Program?

There is a $1.50 fee per payment.

KUBRA EZ-PAY Voice

Make a quick and easy payment one-time over the phone through KUBRA EZ-PAY. No sign up required! Just have your most recent bill. You can utilize convenience features so your payment details will be saved to make your next payment even faster.

Call Customer Service at (863) 834-9535 to access your utility account(s) by telephone 7 days a week/ 24 hours a day via our automated telephone system. With little to no wait time to retrieve account balances, due dates, update your telephone number and request a payment extension if one is needed.

If dialing from out-of-state, use our toll-free number 1(800) 929-4876.

Please note:

The payment vendor charges fees. Lakeland Electric does not profit from these fees.
Payments made by 6 p.m. will post same business day.
The fee for a one-time phone payment is $2.75 per transaction.

In-Person Locations

In person payment locations include Amscot, Fidelity and Western Union. The fees and payment posting times vary by location.

To view locations, please select a logo below:

Please Note: Fees are charged by the payment vendor, Lakeland Electric does not profit from these fees.

Lakeland Electric Drop Box

Lakeland Electric offers a drop box outside its downtown location at 501 E. Lemon Street. It accepts checks and money order payments. Be sure to note that payments placed in the drop box after 7:30 a.m. will be processed the following business day.

Lakeland Electric Drive-Thru Payment Box Relocation

We want to inform you about a temporary change that may affect how you make your payments. While we are undergoing roof construction, our drive-up payment drop box has been relocated for your convenience. You can now find it in our parking lot. It's located to the left of the parking lot entrance on South Iowa Avenue. This relocation will allow you to continue making your payments safely and efficiently while we improve our facilities. We appreciate your understanding and cooperation during this construction. If you have any questions or need further assistance, please email customerservice@lakelandelectric.com or call (863) 834-9535.

USPS Mail

There is no fee associated with mailing your payment. Be sure to allow for the time it takes to send the payment through the United States Postal Service to avoid late fees.

United States Postal Service
Send check or money order to:
Lakeland Electric
P.O. BOX 32006
Lakeland, FL 33802-2006