Our smart meter system lets us know the moment your home or business is out of power without you needing to call. This helps us respond quickly to problems and get your power back on as quickly and safely as possible.

The map below displays any reported power outages in Lakeland Electric's service territory. 

Information on the map is updated every 15 minutes. If you do not see your outage on the map, please try refreshing your browser or click Report Outage below.

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Power Outage

If you are currently experiencing an outage not shown on our outage map or an electrical emergency such as a downed power line, please call Lakeland Electric's dedicated automated system (863) 834-4248.

If you have provided us your phone number, our automated system can recognize the number you are calling from and match it to your address to help us locate outages quickly.

Safety Hazard

Downed power lines and or trees that have fallen on power lines call (863) 834-4248.

Never go near or touch downed power lines.

For life-threatening conditions call 911. 

Streetlight Outage

If you need to report a streetlight problem, please fill out the form or call (863) 834-9535. You can speak to a Customer Service Representative from 7:30 a.m. to 6:00 p.m., Monday through Friday.

Outage Alerts

Lakeland Electric customers are automatically enrolled to receive notifications if there is an outage in your area and notification when your power is restored. You can receive alerts by phone, text, or email to keep you informed and help make your life a little easier.

Customers can view or change their registration using any of the below methods:

  • Notifications through My Account · Contact customer service (863) 834-9535
  • Send a text message with the following keywords to 21592

KEYWORDS

REG - Registers the device for outage alerts with the associated or specified account.

OUT - Reports an outage for a specified location.

STAT - Requests the status for a specified location.

NICK - Creates a nickname for a specified location.

HELP - Provides the list of available conversation words.

PAUSE - Pauses the receiving of any SMS messages for 24 hours.

RESUME - Resumes the receiving of any SMS messages.

STOP - Stops the receipt of any SMS messages.

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Tips

Lakeland Electric wants to help our customers to be prepared, and most importantly, safe during storm season. That's why we have prepared these important, yet sometimes overlooked, safety tips that customers can follow before, during, and after a storm strikes. "While we hope for a mild hurricane season, we need to be prepared for the possibility of storms," said Joel Ivy, General Manager of Lakeland Electric. 

Download the Hurricane Guide

Before the Storm

  • Prepare a seven-day emergency kit. 
  • Unplug major non-vital appliances. 
  • Listen to our official emergency broadcasting radio stations: WONN 1230 AM, WPCV 97.5. 
  • Prepare for high winds. Board or tape windows and other glass. Anchor objects outside. Brace the garage door. 
  • Move boats and trailers close to the house and check mooring lines of boats in the water. 
  • Fill your bathtub with water for sanitary purposes. Because water conducts electricity, it's not safe to run water during a storm. 
  • Establish an out-of-state contact. 
  • Know where to locate your electric panel or fuse box. 
  • Be prepared to evacuate at a moment's notice. 
  • Shut off gas, water, and electricity at the breaker box if you evacuate. ‍
     

When the Storm Hits

  • Stay indoors, in an inside room away from doors and windows, electrical outlets, and water pipes. 
  • Don't go out in the brief calm during the eye of the storm. 
  • Keep television and radio tuned for information from official sources. 
     

After the Storm Passes

  • Never go near downed power lines. Always assume they are energized and extremely dangerous. If someone suffers an electric shock, call 911. Even minor shocks may cause serious health problems later. 
  • Check for electrical damage inside your homes, such as frayed wires, sparks, or the smell of burning insulation. If you find damage, don't turn your power on until an electrician inspects your system and makes necessary repairs. 
     

In the Aftermath

Following a hurricane, it may take several days to restore services and clear roads and even months to remove all debris from neighborhoods. Please be patient and cooperate with instructions and requests from authorities. We can't guarantee that things will be fixed overnight; we can guarantee that we won't rest until they are. 
 
When needed, Lakeland Electric requests aid from other utilities to help us to restore power. Crews work extended hours until every home that is safe to receive electricity has electricity. 
  • Don't use tap water until it's safe. Use your emergency supply or boil water before drinking until you receive the official word that the water is safe. 
  • If you must remove debris from in or around your home, don't pile it under or near electrical lines or equipment or where the lines or poles were located before the storm. 
  • If possible, wait until crews are finished restoring power to your area before cleaning your yard. 
  • Drive only if necessary and avoid flooded roads and downed power lines. 
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Sign in to My Account for and configure your notification and alert preferences.

Outage Alerts

Lakeland Electric customers are automatically enrolled to receive notifications if there is an outage in your area and notification when your power is restored. You can receive alerts by phone, text, or email to keep you informed and help make your life a little easier. 

Customers can view or change their registration using any of the below methods: 

  • Notifications through My Account
  • Contact customer service (863)834-9535
  • Send a text message with any of the following keywords to 21592 
     
KEY WORDS
REG - Registers the device for outage alerts with the associated or specified account.
OUT - Reports an outage for a specified location.
STAT - Requests the status for a specified location.
NICK - Creates a nickname for a specified location.
HELP - Provides the list of available conversation words.
PAUSE - Pauses the receiving of any SMS messages for 24 hours.
RESUME - Resumes the receiving of any SMS messages.
STOP - Stops the receipt of any SMS messages.