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Billing & Payment

8 Ways To Pay

Online
KUBRA EZ-PAY
Automatic Draft
Kiosk
Phone
In-Person
Drop Box
Mail

My Account

Sign in to My Account to view and pay your Lakeland Utility bills. My Account offers many other options to serve your needs! Sign In to My Account

New Customers

If you are new to My Account, sign up is required to view and pay your bills. The link below will take you to the signup page. You will need your most recent statement to complete the enrollment. 

Sign up for My Account

My Account Services

  • View and pay bills. 
  • Set-up AutoPay.     
  • Create your online payment wallet. 
  • Set-up alerts and notifications. 
  • View bill and payment history. 
  • Use data tools to learn about your electric usage. 
  • Manage multiple accounts. 
  • No Payment Fee.



 

KUBRA EZ-PAY

No sign up required!

Make a quick and easy online credit card payment through KUBRA EZ-PAY for a service fee. This payment option is great for those who are always on the go. The fee for making a one-time payment online is $2.75 per transaction.

Kubra EZ-Pay Logo

Automatic Bank Draft

Lakeland Electric Automatic Bank Draft is the stress-free way to pay your bill on time every month. Because your payment is automatically withdrawn from your bank account, you don't have to worry about paying it on time. You'll still receive a monthly utility bill listing the amount and payment due date; however, 25 days from your bill date, the funds will be electronically transferred from your bank account (Electronic Funds Transfer/EFT). With everything else going on in your day-to-day life, this option makes sure you never miss a payment!

Benefits of the program include:
  • Avoid late or missed payments.
  • Save time, postage, and check costs.
  • It's FREE!

How to enroll
  • Paperless customers can enroll online 24/7 by visiting My Account.
  • Call (863) 834-9535 Monday – Friday from 7:30 a.m. to 6:00 p.m. and a customer service representative can enroll your account over the phone. 

How it works
Automatic Bank Draft will begin with your next monthly bill that states, "Do Not Pay." You will need to pay any current balance using your current payment method.

Introducing Retail Cash Payment.

The next time you go to pay your electric bill, you will have a new payment option. We’ve added a more convenient and safer way for you to pay your Lakeland Electric bill with cash. In place of the outdoor kiosks, we have implemented a Retail Cash Pay Payment option for our customers to pay their Lakeland Electric and City of Lakeland bills at the places they already shop for groceries, prescriptions, gas and more!

We bet you have a few more questions.








KUBRA EZ-PAY Kiosk

Located throughout Lakeland, the kiosks allow you to pay your utility bill or other city accounts when it's convenient. The kiosks are available 24/7 and accept cash, check, debit or credit cards. The convenience fees to process a payment are $1.00 for cash and $2.75 for other forms.
 

The kiosk locations are:

KUBRA EZ-PAY Voice

Make a quick and easy payment one-time over the phone through KUBRA EZ-PAY. No sign up required! Just have your most recent bill. You can utilize convenience features so your payment details will be saved to make your next payment even faster.
 
Call Customer Service at (863) 834-9535 to access your utility account(s) by telephone 7 days a week/ 24 hours a day via our automated telephone system. With little to no wait time to retrieve account balances, due dates, update your telephone number and request a payment extension if one is needed.

If dialing from out-of-state, use our toll-free number 1(800) 929-4876.

Please note:
  • The payment vendor charges fees. Lakeland Electric does not profit from these fees.
  • Payments made by 6 p.m. will post same business day.
  • The fee for a one-time phone payment is $2.75 per transaction.

In-Person Locations

In person payment locations include Amscot, Fidelity and Western Union. The fees and payment posting times vary by location.

To view locations, please select a logo below:
 
 
amscot
western union
fidelity


 


Please Note: Fees are charged by the payment vendor, Lakeland Electric does not profit from these fees.

Lakeland Electric Drop Box

Lakeland Electric offers a drop box outside its downtown location at 501 E. Lemon Street. It accepts checks and money order payments. Be sure to note that payments placed in the drop box after 7:30 a.m. will be processed the following business day.

USPS Mail

There is no fee associated with mailing your payment. Be sure to allow for the time it takes to send the payment through the United States Postal Service to avoid late fees.
 
United States Postal Service
Send check or money order to:
Lakeland Electric
P.O. BOX 32006
Lakeland, FL 33802-2006