Currently our customers use utilities for 30 days and then get a bill that is due 4 weeks later. Since you don’t know how much that bill is during the course of the month, sometimes the amount due comes as a real surprise. In addition, many customers also have to pay and maintain a deposit on their account. With PAG, the surprise and the deposit are both gone. Instead, you pay for your utilities just before you use them, just like you pay for gasoline, cable service, your cell phone, or groceries.
Lakeland Electric’s newest billing program for residential customers is Pay As You Go (PAG).
Just like putting put gas in your car – with Pay As You Go, you pay for your electricity first, and then use it. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account. Customers can add funds to their account whenever they choose and for whatever amount they wish. Customers can also set up an automatic bank draft for their account that will periodically add funds based on your individual settings.
The program is available to all customers on residential service rates, with the exception of medical essential accounts. By participating, customers become more careful with their usage of electricity and could end up saving money. But it requires the customers to pay attention to their account. Just like a car can run out of gas, your electricity account can run out of electricity. Customers who frequently rely on payment extensions or Delay Days may not want to participate in this program.
If you are interested in this program, please call our Customer Service Representatives at 863-834-9535 and ask them to provide you with a suggested minimum payment to get the account started. They will factor in how much you have spent on a monthly basis in the past, how often you receive your pay check, the daily, prorated charge for other utilities (garbage, water, etc.), as well as unbilled charges or service fees.
There are no deposit or late fees for this program. There is a $16 set-up fee for all new accounts; optional same-day set-up service for an additional $16 fee; optional afterhours set-up service (6pm-8pm) for an additional $45 fee.
If you run out of money on your account and your electric service is turned off, there is a $16 reconnect fee and a credit balance of $25 that will be required for reconnection ($41 total) as well as the outstanding balance on the account. So monitoring your usage and balance daily on the Lakeland Electric website will save you money in the long run. Just click on “Manage My Account” and log in!
Just contact us at 863-834-9535, no application is required to open or transfer an account.
For existing customers with deposits on their account, the deposit funds will be applied to their account balance. Any remaining deposit funds in excess of the balance due will be credited to the customer’s account during the PAG setup process.
As a PAG customer, you will not be issued a monthly statement. There is a monthly “true up process” that will increase or decrease the PAG credit for those customers who have other utility services that will be prorated during the month.
Customers are encouraged to login to Lakeland Electric’s “Manage My Account” online in order to view how much money they have left on their account. Customers will also be able to view their monthly and daily electricity consumption data, payment and low balance notification history, PAG balance remaining, and the number of days of credit remaining based on your average daily cost.
For new customers, there is no deposit required when you open a new PAG account. If you are an existing customer and you have deposit on your account, your deposit funds will be applied to your account balance. Any remaining deposit funds in excess of the balance due will be credited to your new PAG account. No new deposit will be required when you transfer to a PAG account once your outstanding balance is resolved.
Once the account reaches a balance due of $1.00 or more (the customer owes Lakeland Electric $1.00 or more), a disconnect order will be generated. If your service is disconnected, you will have to pay a reconnect fee. A reconnect order will be issued once the reconnect fee has been paid and the account has a minimum of a $25.00 credit.
Your home must have a smart meter, you must have internet access so that you can view your account via “Manage My Account”, and you must provide at least two of the following methods of communication so Lakeland Electric can keep you advised of your account balance:
i. Mobile phone number for SMS text or voice messages
ii. Email address
iii. Land line phone number with voicemail capability
Each PAG customer is required to setup two methods of communication to indicate a low balance on their PAG account, noted in the previous question above. Lakeland Electric is using number of days remaining to determine if the PAG account should be notified. When the days of credit remaining reaches the individuals threshold set on the account, a notification will be sent out that morning and every day following until a payment is made that puts the credit above the threshold amount. Lakeland Electric will notify you if your balance is getting low using the methods of communication (Email, voicemail, text messages) you have provided us (see previous question).
Yes, each customer can setup their own number of days remaining thresholds, as long as they do not fall below the minimum days as defined by Lakeland Electric (i.e. text – 2 days, interactive voice mail – 4 days, email – 7 days)
Your account will be charged daily for the amount of electricity you have consumed based on the reading provided by your Smart Meter. It should be noted that Pay As You Go accounts do not update during the weekends. Once the account is set up and the money is loaded into the account, it starts being used immediately, just like the gas in a car. So we strongly encourage customers to monitor their account on the Lakeland Electric website (www.lakelandelectric.com and click on “Manage My Account”) EVERY SINGLE DAY. By doing this, you will see when and how you are spending your utility dollars and change your habits to save money on your bill.
The other utility charges billed on the PAG account will have a prorated amount taken out daily. The Monthly true up process will adjust the PAG credit up or down based on actual usage of other consumption based charges (water and wastewater; see #6 above)