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Customers

 

Pay As You Go

Lakeland Electric’s newest billing program for residential customers is Pay As You Go (PAG).


Just like putting put gas in your car – with Pay As You Go, you pay for your electricity first, and then use it. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account.  Customers can add funds to their account whenever they choose and for whatever amount they wish.  Customers can also set up an automatic bank draft for their account that will periodically add funds based on your individual settings.”  


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Average Billing

Lakeland Electric’s Average Billing Plan allows you to pay a fixed amount each month. The fixed amount will be based on the average cost of consumption based utility services (electric, water, and wastewater) you received at your home from the previous 12 months of billing. The benefits of this program include:

  • No more guessing what your monthly payment will be!
  • Large fluctuations between winter and summer bills are eliminated!

To qualify for the program, you must be a residential and/or a small commercial account (General Service Non-Demand.) You must also be current with your payments.

To enroll, contact Customer Service at (863) 834-9535 or use our easy online form!

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Payment Arrangements

Sometimes customers need a little more time to pay their electric bills. Our online payment extension allows qualifying customers to enter into a binding agreement with Lakeland Electric to extend time to make payments.  

The account must have a payment history in good standing.

The account must be active for at least 6 months with Lakeland Electric.

The last payment extension must be at least 90 days ago.

Extensions can be made by calling (863) 834-9535 from 7:30 am to 8:00 pm, Monday through Friday. Or, by signing into Manage My Account, 24 hours a day.

Delay Days

Delay days is available for customers who get paid once a month and need to change the due date of their bill to accommodate their pay day. Customers must be current on their bill to qualify for Delay days. For example, teachers, Social Security recipients, and customers on disability payments may qualify for delay days.

Once you have signed up for delay days, customers are no longer eligible for a regular payment arrangements. The new payment arrangement will be effective on the next billing cycle.

To find out if you qualify for delay days, please call Customer Service at (863) 834-
9535 from 7:30 am to 8:00 pm, Monday through Friday.

Paperless Billing


 

Enroll in our FREE paperless billing!

This includes bill pay, bill summary, transaction history and consumption history. When enrolling you receive free in-depth account management 24 hours a day/ 7 days a week.

Log in or enroll in Manage my Account to receive your bill online for FREE and choose how you'd like to pay. It's easy, safe and good for the environment.

AccessLakeland


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