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Customer Academy

Due to the great response to our Customer Academy 2017, we are currently at full registration capacity.  

If you would like to add your name to our waiting list, please send your name, phone number, and address or Lakeland Electric account number to LEMarketing@lakelandelectric.com.

Lakeland Electric is proud to offer our customers an up close and personal look into how we operate and serve our community!

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.  Best of all, participation in Customer Academy is totally free!

We will also be providing a free dinner at each session! Dinner will be served at 5:30 PM.


The academy consists of Four (4) two-hour sessions every other Tuesday from 6-8 p.m. in various locations.


Participants are highly encouraged to attend all sessions to get the most from the program.  

Academy Topics include:

·         Explanation of Electricity—from generation to billing

·         Power Plant and Substation Tours

·         Accessing your “Smart Meter” information on the web

·         Energy Efficiency

·         Utility financials, Environmental considerations and education programs


Class Registration: sign up by April 17th.

Class size: Minimum of 20, maximum of 30 participants.

The class will only occur if a minimum of 20 customers register to attend. If the minimum number of participants is not reached, we will send a cancellation notification to those who registered. If 20 customers are registered by April 7th, each will receive an e-mail during the week of April 10th with additional details about the first session on April 18th and a brief survey.


Session #1   April 18, 2017 Utility Overview
Location:  Conference Room 1A
Lakeland Electric Administration Building
Session #2   May 2, 2017 Power Generation
Plant Tour:  Unit 5
Location:  Unit 5 Conference Room, (Gate 8) East Lake Parker Dr.-McIntosh Plant
Session #3   May 16, 2017 Energy Delivery
Location:  1140 E. Parker St., Lakeland, FL 33801
Session #4   May 30, 2017 Final Session - Customer Service "Graduation"  
Location:  Conf. Room 1 (HR Conf. Room)


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