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Customer Academy

Lakeland Electric is proud to offer our customers an up close and personal look into how we operate and serve our community!

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.  Best of all, participation in Customer Academy is totally free!

We will also be providing a free dinner at each session! Dinner will be served at 5:30 PM.


The academy consists of Four (4) two-hour sessions every other Tuesday from 6-8 p.m. in various locations.


Participants are highly encouraged to attend all sessions to get the most from the program.  

Academy Topics include:

·         Explanation of Electricity—from generation to billing

·         Power Plant and Substation Tours

·         Accessing your “Smart Meter” information on the web

·         Energy Efficiency

·         Utility financials, Environmental considerations and education programs


Due to overwhelming popularity, Customer Academy has reached maximum capacity and we are no longer accepting registration. If you are still interested in participating, please email LEMarketing@lakelandelectric.com to be placed on a waiting list. If any additional spots become available, we will offer on a first come, first serve basis. Thank you and please be on the lookout for registration in 2019 next year’s Customer Academy!


Session #1   April 17, 2018 Utility Overview
Location:  Conference Room 1B 
Lakeland Electric Administration Building
Session #2   May 1, 2018 Power Generation
Plant Tour:  Unit 5
Location:  Unit 5 Conference Room, (Gate 8) East Lake Parker Dr.-McIntosh Plant
Session #3   May 15, 2018 Energy Delivery
Location:  1140 E. Parker St., Lakeland, FL 33801
Session #4   May 29, 2018 Final Session - Customer Service "Graduation"  
Location:  Conference Room 1B 
Lakeland Electric Administration Building


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