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Customer Academy

Lakeland Electric is proud to offer our customers an up close and personal look into how we operate and serve our community!

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.  Best of all, participation in Customer Academy is totally free!

We will also be providing a free dinner at each session! Dinner will be served at 5:30 PM.


The academy consists of Four (4) two-hour sessions every other Tuesday from 6-8 p.m. in various locations.


Participants are highly encouraged to attend all sessions to get the most from the program.  

Academy Topics include:

·         Explanation of Electricity—from generation to billing

·         Power Plant and Substation Tours

·         Accessing your “Smart Meter” information on the web

·         Energy Efficiency

·         Utility financials, Environmental considerations and education programs


Class Registration: sign up by April 16th.

Class size: Minimum of 20, maximum of 30 participants.

The class will only occur if a minimum of 20 customers register to attend. If the minimum number of participants is not reached, we will send a cancellation notification to those who registered. If 20 customers are registered by April 6th, each will receive an e-mail during the week of April 9th with additional details about the first session on April 17th and a brief survey.


Session #1   April 17, 2018 Utility Overview
Location:  Conference Room 1B 
Lakeland Electric Administration Building
Session #2   May 1, 2018 Power Generation
Plant Tour:  Unit 5
Location:  Unit 5 Conference Room, (Gate 8) East Lake Parker Dr.-McIntosh Plant
Session #3   May 15, 2018 Energy Delivery
Location:  1140 E. Parker St., Lakeland, FL 33801
Session #4   May 29, 2018 Final Session - Customer Service "Graduation"  
Location:  Conference Room 1B 
Lakeland Electric Administration Building



  • Please plan on attending all four sessions to get the full benefit of the program. 

    Session #1 (April 17th, 2018)
    Session #2 (May 1st, 2018)
    Session #3 (May 15th, 2018)
    Session #4 (May 29th, 2018)

  • Note: You need to be 18 yo or older to participate


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