LAKELAND, FL (December 2, 2015) — BEWARE of calls from American Energy Project
One of our customers has received two tele-marketing calls from such a company saying "Your energy rates have increased.... would you like to know how to reduce your costs...?" If our customers are receiving these calls, it sends the WRONG message of the reality of LE fuel rates declining. The callers are obviously trying to book some kind of home meeting to sell a product. Both times they hung up after customer asked for the person's name and contact information. The call came today at 3:30 pm from 321-594-9410. They called our customers cell phone, not home number.
Posted on May 8, 2014 by Carly MertzFlorida Municipal Electric Association Provides Important Safety Precautions for Floridians Each year, electrical failures are the cause of 43,900 home fires in the United States, resulting in 438 deaths, 1,430 injuries and $1.47 billion in property damage. And fire is not the only concern. Every year nearly 400 people are electrocuted, while thousands more experience nonfatal electrical shock and burn injuries. May is National Electrical Safety Month and the Florida Municipal Electric Association (FMEA) urges you to review safety measures and encourages safe electrical practices.Number one on the list is to install new technologies such as AFCIs, GFCIs and TRRs. These are three types of electrical outlets that are responsible for the majority of accidents, and explained below.Arc Fault Circuit Interrupters (AFCIs) are a new type of circuit breaker which recognizes fire hazards and immediately shuts off the power. The US Department of Housing and Urban Development’s Healthy Homes report lists the lack of AFCIs among the primary residential hazards associated with burns and fire-related injuries.Ground Fault Circuit Interrupters (GFCIs) are special outlets that shut off electric circuits when they detect ground faults or leakage currents. A person who becomes part of a path for leakage current could be severely shocked or electrocuted. A GFCI should be used in any indoor or outdoor area where water may come into contact with electric products. GFCIs must be used in all kitchens, bathrooms, garages, and outdoors.Tamper Resistant Receptacles (TRRs) look just like ordinary outlets, but are designed with spring-loaded receptacle cover plates that close off the receptacle openings, or slots. Each year, thousands of children suffer severe shock and burns when the stick items into the slots of electric receptacles. Installing TRRs can help prevent these kinds of injuries.In addition to installing these latest technological advancements in electrical safety, FMEA recommends the following tips to help ensure your safety:◾Check all light switches and outlets. If any are warm, discolored or make unusual noises, stop using them and have them checked out by a licensed electrician.◾Replace any cracked, frayed or damaged electrical cords.◾Never run an electrical cord under carpets. This can cause the cord to overheat, creating a fire hazard.◾Make sure electrical cords are not pinched by furniture, door or windows and are not attached to anything with nails or staples.◾Test smoke alarms once a month by pressing the TEST button. Replace batteries at least once a year or sooner if they begin to “chirp” or “beep.”◾Make sure all combustible material, such as curtains, bedding, and newspapers, are at least three feet away from heating equipment, such as space heaters and fireplaces.
Lakeland Electric does not make calls of this nature. If you have any doubt you can check your account status online on our website through the eServices Customer Portal or call our Customer Service Department at (863) 834-9535
SAN FRANCISCO, Jan. 8, 2014 --Pacific Gas and Electric Company (PG&E) has learned of an email scam targeting residents across the United States. The utility has received calls from people, both within its service area and outside of it, reporting that they have received suspicious emails that appeared to be bills sent by PG&E. This is similar to email and phone scams that have been happening recently throughout the country involving several utilities. "It's unacceptable that someone is trying to take advantage of our customers and others," said Helen Burt, senior vice president and Chief Customer Officer for PG&E. "We take our customers' security very seriously and under no circumstances would we email anyone to request that they provide personal information without first logging into My Energy or calling us." If a customer receives one of these emails requesting information about their account, they should delete and take the following precautions:
Report these contacts to CorporateSecurity@pge.com PG&E is investigating the situation along with the appropriate authorities.
“As the utility world evolves, so do customer’s choices. It is important for our customers to become more involved and knowledgeable about the way they personally consume energy and how their energy habits affect their costs – for the better or worse.” -Joel Ivy, General Manager, Lakeland Electric
This is why we have designed Pick A Plan, to help you understand your options and how our plans can make a difference.
· Pick A Plan consists of three parts:
1. Pick a Price Plan
2. Pick a Billing Plan
3. Pick a Payment Method
· Price Plans
o Similar to how cell phone companies offer different price plans that best fit their customer’s personal phone usage, Lakeland Electric offers different electricity price plans for our customers.
o A new tool on the Lakeland Electric website can calculate which Price Plan would save you money on your electric bill, using consumption information provided by your smart meter.
o There are three residential customer price plans:
- Standard - Most Lakeland Electric customers are billed for their electricity usage based on the Standard Price Plan. On this price plan, customers who use 1,000 kilowatt hours (kWH) or less in one billing period pay 5.099¢ per kWh. Customers who use 1,001 to 1,500 kWh in one billing period pay 5.660¢ per kWh. And, customers who use more than 1,500 kWh in one billing period pay 6.221¢ per kWh.
- *Shift to Save - If you can “shift” some of the power you use to a different time of day, this new pricing plan will give you an opportunity to save money. The Shift to Save Price Plan features three different Monday-through-Friday “pricing periods” – Off-Peak (lowest cost – 2.331¢ per kWh), Mid-Peak (mid-cost – 7.736¢ per kWh) and On-Peak (highest cost – 12.893¢). In addition, weekends and holidays are Off-Peak. Your bill will be calculated according to how many kilowatt hours (kWh) you use during each of those pricing periods.
- *Demand - With the Demand Price Plan you can save money based on the time of day you use electricity and by avoiding the use of major appliances at the same time. Customers pay a lower price for their electricity (2.232¢) but incur a demand charge ($4.80 per kW) each billing period for their highest 30-minute kW measurement during the peak period. To understand the Residential Demand rate, you need to understand the differences between energy and demand:
· Energy = the amount of power consumed over a period of time (kWh). This is similar to your car odometer measuring how far you have travelled.
· Demand = the power needed at a point in time (kW). This is similar to your car speedometer measuring how fast you are travelling.
· Billing Plans
o Standard Monthly Billing – Pay for your electricity all at once approximately 28 days after you have used it.
o Average Billing - Lakeland Electric’s Average Billing Plan allows you to pay a fixed amount each month. The fixed amount will be based on the average cost of consumption based utility services (electric, water, and wastewater) you received at your home from the previous 12 months of billing.
o Pay As You Go - Just like putting gas in your car – with Pay As You Go, you pay for your electricity first, and then use it. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account. Customers can add funds to their account whenever they choose and for whatever amount they wish. Customers can also set up an automatic bank draft for their account that will periodically add funds based on your individual settings.
· Payment Methods - 8 Ways to Pay
o Automatic Bank Draft
o Website (No Fee)
o Website (With Fee)
o Automated Telephone System
o United States Postal Service (USPS)
o In-person locations
o Lakeland Electric Drop Box
Lakeland Electric would never call a customer and demand a bankcard, prepaid credit card or even a retail card such as a prepaid Wal-Mart, Walgreens or CVS card. Lakeland Electric customers are encouraged to sign up for eServices by visiting www.lakelandelectric.com. Through eServices, customers can monitor their energy usage, receive text notifications and pay their utility bill via a secure network connection. Customers are encouraged to call a real representative at Lakeland Electric (863-834-9535) if they have been involved in a possible scam by someone claiming to be a Lakeland Electric employee.
P.O. Box 32006
501 East Lemon Street
Lakeland, FL 33801-9881
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If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm