LAKELAND, FL (December 2, 2015) — BEWARE of calls from American Energy Project
One of our customers has received two tele-marketing calls from such a company saying "Your energy rates have increased.... would you like to know how to reduce your costs...?" If our customers are receiving these calls, it sends the WRONG message of the reality of LE fuel rates declining. The callers are obviously trying to book some kind of home meeting to sell a product. Both times they hung up after customer asked for the person's name and contact information. The call came today at 3:30 pm from 321-594-9410. They called our customers cell phone, not home number.
Posted on May 8, 2014 by Carly MertzFlorida Municipal Electric Association Provides Important Safety Precautions for Floridians Each year, electrical failures are the cause of 43,900 home fires in the United States, resulting in 438 deaths, 1,430 injuries and $1.47 billion in property damage. And fire is not the only concern. Every year nearly 400 people are electrocuted, while thousands more experience nonfatal electrical shock and burn injuries. May is National Electrical Safety Month and the Florida Municipal Electric Association (FMEA) urges you to review safety measures and encourages safe electrical practices.Number one on the list is to install new technologies such as AFCIs, GFCIs and TRRs. These are three types of electrical outlets that are responsible for the majority of accidents, and explained below.Arc Fault Circuit Interrupters (AFCIs) are a new type of circuit breaker which recognizes fire hazards and immediately shuts off the power. The US Department of Housing and Urban Development’s Healthy Homes report lists the lack of AFCIs among the primary residential hazards associated with burns and fire-related injuries.Ground Fault Circuit Interrupters (GFCIs) are special outlets that shut off electric circuits when they detect ground faults or leakage currents. A person who becomes part of a path for leakage current could be severely shocked or electrocuted. A GFCI should be used in any indoor or outdoor area where water may come into contact with electric products. GFCIs must be used in all kitchens, bathrooms, garages, and outdoors.Tamper Resistant Receptacles (TRRs) look just like ordinary outlets, but are designed with spring-loaded receptacle cover plates that close off the receptacle openings, or slots. Each year, thousands of children suffer severe shock and burns when the stick items into the slots of electric receptacles. Installing TRRs can help prevent these kinds of injuries.In addition to installing these latest technological advancements in electrical safety, FMEA recommends the following tips to help ensure your safety:◾Check all light switches and outlets. If any are warm, discolored or make unusual noises, stop using them and have them checked out by a licensed electrician.◾Replace any cracked, frayed or damaged electrical cords.◾Never run an electrical cord under carpets. This can cause the cord to overheat, creating a fire hazard.◾Make sure electrical cords are not pinched by furniture, door or windows and are not attached to anything with nails or staples.◾Test smoke alarms once a month by pressing the TEST button. Replace batteries at least once a year or sooner if they begin to “chirp” or “beep.”◾Make sure all combustible material, such as curtains, bedding, and newspapers, are at least three feet away from heating equipment, such as space heaters and fireplaces.
Lakeland Electric does not make calls of this nature. If you have any doubt you can check your account status online on our website through the eServices Customer Portal or call our Customer Service Department at (863) 834-9535
SAN FRANCISCO, Jan. 8, 2014 --Pacific Gas and Electric Company (PG&E) has learned of an email scam targeting residents across the United States. The utility has received calls from people, both within its service area and outside of it, reporting that they have received suspicious emails that appeared to be bills sent by PG&E. This is similar to email and phone scams that have been happening recently throughout the country involving several utilities. "It's unacceptable that someone is trying to take advantage of our customers and others," said Helen Burt, senior vice president and Chief Customer Officer for PG&E. "We take our customers' security very seriously and under no circumstances would we email anyone to request that they provide personal information without first logging into My Energy or calling us." If a customer receives one of these emails requesting information about their account, they should delete and take the following precautions:
Report these contacts to CorporateSecurity@pge.com PG&E is investigating the situation along with the appropriate authorities.
Lakeland Electric would never call a customer and demand a bankcard, prepaid credit card or even a retail card such as a prepaid Wal-Mart, Walgreens or CVS card. Lakeland Electric customers are encouraged to sign up for eServices by visiting www.lakelandelectric.com. Through eServices, customers can monitor their energy usage, receive text notifications and pay their utility bill via a secure network connection. Customers are encouraged to call a real representative at Lakeland Electric (863-834-9535) if they have been involved in a possible scam by someone claiming to be a Lakeland Electric employee.
LAKELAND, FL (Dec 31, 2015)
On Wednesday, December 30th, a Lakeland Electric customer advised our Call Center of a new scam. A person claiming to work for Lakeland Electric called the customer on the telephone and advised them Lakeland Electric would arrive at their business soon to turn off the electricity. The unknown caller then stated the customer should pay cash to the Lakeland Electric employees when they arrived so their electricity would not be cut off. This is a scam. Lakeland Electric will never call our customers and tell them to pay an LE employee cash at their home or place of business. We DO NOT collect money in the field. Please be advised.
So unless you want to fork over a chunk of change to a complete stranger, we recommend reviewing the following tips:If you receive a suspicious email from your utility...
If you receive a strange phone call from your utility...
If a stranger shows up to your house claiming he's with your utility...
It is important to demonstrate good judgment when dealing with your personal information.Scammers are always coming up with new ways to trick you, but if you remember these tips, you'll be able to protect yourself and your family.
Lakeland ElectricP.O. Box 32006
501 East Lemon StreetLakeland, FL 33801-9881
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