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Protect Yourself from Utility Imposters!
Protect Yourself from Utility Imposters!

 LAKELAND, FL (Mar 27, 2015) —
There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these scammers are posing as legitimate utility companies, making it difficult for customers to tell the difference.
One particular scam involves convincing customers that their electricity is scheduled to be shut off unless they purchase a "Green Dot" Visa credit card over the phone. The callers claim to be legitimate utility workers, but rob the innocent customers once they provide their financial information.
Utilities have been issuing advice on how customers can protect themselves against these imposters.

So unless you want to fork over a chunk of change to a complete stranger, we recommend reviewing the following tips:

If you receive a suspicious email from your utility...

  • Do not click on any of the links.
  • Do not open any attachments.
  • Do not reply to the email.
  • Delete the email as soon as possible and contact your utility's customer service line directly.

If you receive a strange phone call from your utility...

  • Ask for the person to recite your account number, the name on the account, and your address back to you. If he is unable to confirm your information, hang up and contact your utility's customer service line.
  • Never provide personal information over the phone unless you initiated the call.
  • In most cases, utilities will never contact their customers looking for credit card numbers,
    bank account numbers, or any other personal financial information over the phone.

If a stranger shows up to your house claiming he's with your utility...

  • Do not open the door for someone you do not recognize.
  • Look for identification through the window, such as a company ID badge that displays the name, photo, and ID number of that person.
    Most employees will also be wearing a uniform and driving a company vehicle with its logo clearly displayed.
  • Most utilities will never ask for payment at the time of service.
  • Know that even if you are past-due on your bills, your utility will send you notifications in writing before services are cut off.
  • If a real meter reader or service technician must enter your home, your utility will provide you with advanced notice of their arrival.
  •  If you experience suspicious activity at your home, notify the police as soon as possible.

It is important to demonstrate good judgment when dealing with your personal information.
Scammers are always coming up with new ways to trick you, but if you remember these tips, you'll be able to protect yourself and your family.

Ref.: YourEnergyBlog


If you have any questions, call Customer Service at   (863) 834-9535.
Phone Center Hours of Operation:  Monday - Friday  |   7:30 am - 8:00 pm



Stop Copper Theft
Stop Copper Theft

Copper theft not only costs Lakeland Electric and its customers money, but it puts our neighbors and families at risk of injury or death. Copper thieves leave behind exposed, live electrical wires at utility poles, underground transformers, meter boxes and other areas completely open in neighborhoods and at surrounding commercial businesses. This puts kids, pets and other innocent bystanders in danger of electrocution. It also leaves you or your neighbors, or businesses you might visit, without power. The good news is you can help us catch the thieves. Help stop copper theft in your neighborhood by doing the following:

  • If you see anyone that is not wearing a Lakeland Electric uniform working on transformers, utility poles or substations, call 911.
  • Report any suspicious activities or damaged equipment to Lakeland Electric at (863) 834-9535
  • Together, we can keep our neighborhoods safe, keep the power on, and catch the bad guys in the process.


FMEA meets members of Congress
FMEA meets members of Congress
Washington, DC (March 3, 2015) — Approximately 35 members of the Florida Municipal Electric Association traveled to Washington, D.C. this week to meet with members of Congress and their staff to discuss issues relevant to Florida’s public power communities. The meetings were part of the annual American Public Power Association’s (APPA) Legislative Rally when public power utility representatives from around the country converge on the nation’s capital to address important issues facing the public power industry.

Key issues discussed during the 2015 Legislative Rally include preserving public power’s access to tax-exempt financing, and the electric utility industry’s strong focus on grid and cyber security. FMEA Members also emphasized their concern for U.S. Environmental Protection Agency proposed initiatives and rulemakings imposing timelines and targets that threaten a reliable and affordable energy supply.

FMEA’s members met with Senator Nelson and staff from Senator Rubio’s office as well as staff from more than 15 offices of U.S. Representatives from Florida’s Congressional delegation.
Ref.: https://www.facebook.com/floridapublicpower

Lakeland Electric’s General Manager Joel Ivy (fourth from right) joined other members of the Florida Municipal Electric Association for this important visit. Joel is a big believer in participating in the government process. He participates in activities like this often, advocating for Lakeland Electric’s best interests. Great job, Joel!


CAUTIONARY BOIL WATER NOTICE
CAUTIONARY BOIL WATER NOTICE

 LAKELAND, FL (March 10th, 2015) —  Specifically 1403 to 1527 Crescent Place, 1200 to 1347 Sunset Av., 2002 to 2020 N. Crystal Lake Drive. Water used for drinking or cooking should be brought to a rolling boil for 1 minute - or bottled water used. This precautionary boil water notice, due to a water main break in the 2000 block of N. Crystal Lake Drive, will remain in effect until the problem is corrected, a bacteriological survey shows the water is safe to drink and the precautionary boil water notification has been rescinded.



If you have any questions, call Customer Service at   (863) 834-9535.
Phone Center Hours of Operation:  Monday - Friday  |   7:30 am - 8:00 pm