LAKELAND, FL (Mar 27, 2015) —There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these scammers are posing as legitimate utility companies, making it difficult for customers to tell the difference.One particular scam involves convincing customers that their electricity is scheduled to be shut off unless they purchase a "Green Dot" Visa credit card over the phone. The callers claim to be legitimate utility workers, but rob the innocent customers once they provide their financial information.Utilities have been issuing advice on how customers can protect themselves against these imposters.
So unless you want to fork over a chunk of change to a complete stranger, we recommend reviewing the following tips:If you receive a suspicious email from your utility...
If you receive a strange phone call from your utility...
If a stranger shows up to your house claiming he's with your utility...
It is important to demonstrate good judgment when dealing with your personal information.Scammers are always coming up with new ways to trick you, but if you remember these tips, you'll be able to protect yourself and your family.
Copper theft not only costs Lakeland Electric and its customers money, but it puts our neighbors and families at risk of injury or death. Copper thieves leave behind exposed, live electrical wires at utility poles, underground transformers, meter boxes and other areas completely open in neighborhoods and at surrounding commercial businesses. This puts kids, pets and other innocent bystanders in danger of electrocution. It also leaves you or your neighbors, or businesses you might visit, without power. The good news is you can help us catch the thieves. Help stop copper theft in your neighborhood by doing the following:
LAKELAND, FL (March 10th, 2015) — Specifically 1403 to 1527 Crescent Place, 1200 to 1347 Sunset Av., 2002 to 2020 N. Crystal Lake Drive. Water used for drinking or cooking should be brought to a rolling boil for 1 minute - or bottled water used. This precautionary boil water notice, due to a water main break in the 2000 block of N. Crystal Lake Drive, will remain in effect until the problem is corrected, a bacteriological survey shows the water is safe to drink and the precautionary boil water notification has been rescinded.
P.O. Box 32006
501 East Lemon Street
Lakeland, FL 33801-9881
A customer service representative will respond to you in one business day. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm