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We DO NOT collect money in the field
We DO NOT collect money in the field

 LAKELAND, FL (Dec 31, 2015)

On Wednesday, December 30th, a Lakeland Electric customer advised our Call Center of a new scam. A person claiming to work for Lakeland Electric called the customer on the telephone and advised them Lakeland Electric would arrive at their business soon to turn off the electricity. The unknown caller then stated the customer should pay cash to the Lakeland Electric employees when they arrived so their electricity would not be cut off. This is a scam. Lakeland Electric will never call our customers and tell them to pay an LE employee cash at their home or place of business. We DO NOT collect money in the field. Please be advised.

So unless you want to fork over a chunk of change to a complete stranger, we recommend reviewing the following tips:

If you receive a suspicious email from your utility...

  • Do not click on any of the links.
  • Do not open any attachments.
  • Do not reply to the email.
  • Delete the email as soon as possible and contact your utility's customer service line directly.

If you receive a strange phone call from your utility...

  • Ask for the person to recite your account number, the name on the account, and your address back to you. If he is unable to confirm your information, hang up and contact your utility's customer service line.
  • Never provide personal information over the phone unless you initiated the call.
  • In most cases, utilities will never contact their customers looking for credit card numbers,
    bank account numbers, or any other personal financial information over the phone.

If a stranger shows up to your house claiming he's with your utility...

  • Do not open the door for someone you do not recognize.
  • Look for identification through the window, such as a company ID badge that displays the name, photo, and ID number of that person.
    Most employees will also be wearing a uniform and driving a company vehicle with its logo clearly displayed.
  • Most utilities will never ask for payment at the time of service.
  • Know that even if you are past-due on your bills, your utility will send you notifications in writing before services are cut off.
  • If a real meter reader or service technician must enter your home, your utility will provide you with advanced notice of their arrival.
  •  If you experience suspicious activity at your home, notify the police as soon as possible.

It is important to demonstrate good judgment when dealing with your personal information.
Scammers are always coming up with new ways to trick you, but if you remember these tips, you'll be able to protect yourself and your family.

Ref.: YourEnergyBlog


If you have any questions, call Customer Service at   (863) 834-9535.
Phone Center Hours of Operation:  Monday - Friday  |   7:30 am - 8:00 pm



American Energy Project SCAM

Wallet Wire Scam

LAKELAND, FL (December 2, 2015) — BEWARE of calls from American Energy Project

One of our customers has received two tele-marketing calls from such a company saying "Your energy rates have increased.... would you like to know how to reduce your costs...?" If our customers are receiving these calls, it sends the WRONG message of the reality of LE fuel rates declining. The callers are obviously trying to book some kind of home meeting to sell a product. Both times they hung up after customer asked for the person's name and contact information. The call came today at 3:30 pm from 321-594-9410. They called our customers cell phone, not home number.