LAKELAND, Fla. (July 2, 2020) – Customers who mailed a check or money order to Lakeland Electric over the past seven days will not see their payments posted to their utility accounts or posted to their bank account. Checks or money orders mailed to Lakeland Electric are processed by the Polk County Tax Collector, which was affected by a targeted computer virus on June 23. The computer virus delayed the payment file transfers to the utility. Payment file transfers to Lakeland Electric resumed today, and payments are estimated to be posted to customers’ utility accounts and bank accounts by Monday, July 6.
Checks and money orders represent about 35% of Lakeland Electric’s monthly payments. All cuts for non-payment have been suspended until July 5, and Lakeland Electric has suspended all late fees until October 1, 2020.
As customers head into the holiday weekend, they should be aware that their utility bill payment may not have been posted to their bank account. Lakeland Electric is working hard to update customer accounts quickly and accurately now that payment information is available.
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you in two business days. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 6:00pm