LAKELAND, Fla. (March 17, 2020) - The health and safety of our customers and employees is a top priority as we work to ensure the continuous delivery of energy to our customers. Lakeland Electric is closely monitoring the COVID-19 pandemic and is taking proactive steps to minimize the risk to our customers and employees.
We know as the impacts of the virus spread, our customers will face uncertainty and may experience financial difficulties. That is why we suspended service disconnections for non-payment on March 16 until further notice. Customers are encouraged to contact Customer Service at 863-834-9535 (M-F 7:30 a.m. – 8:00 p.m.) or email@example.com for payment arrangements or to learn about other programs that may be beneficial. Customers can access their accounts from home 24/7 at lakelandelectric.com.
To minimize the risk of spreading the virus, the Lakeland Electric lobby has been closed effective immediately. Lakeland Electric employees who can work from home will begin telecommuting on March 18. Additionally, all business-related travel is suspended, we are reducing direct contact with customers, and have canceled gatherings and community events. Should our employees need to be in your area to perform essential service, they will limit their contact through social distancing. These measures will be re-evaluated on April 30. Lakeland Electric will continue to provide customers with affordable, dependable, and sustainable power during this uncertain time.
We are committed to doing what we can to help our customers and employees during this uncertain period. We continue to look for ways to support our community during this pandemic.
As this situation unfolds, we will continue to make decisions that prioritize dependable electric service to all our customers and the health and safety of our customers, employees, and community.
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you in two business days. Please include your account number and or address.
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If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 6:00pm