Pay as You Go (PAG)
End of the month bills have you bogged down? Wish there was another way to pay your energy bill? Sign up for our PAY AS YOU GO (PAG) program!
What is it?
Paying for services in advance is not something too unfamiliar. Just like putting gas in your car – with Pay As You Go, you pay for your electricity first and then use it. This pre-pay program is an innovative way you can control your energy costs. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account.
Why should I sign up?
One benefit of this program is that there is no deposit fee for new customers when setting up your PAG account! If you are an existing customer looking to switch over to PAG, your initial deposit will be credited to your new account.
By signing up for this program, you are eliminating end of the month surprises. Paying for your energy before you use it lets you know exactly how much you are going to spend within the month. This billing method lets your mind rest easy.
Who is eligible for this program?
The program is available to all customers on residential service rates, except for Medically Essential Service accounts. But it requires the customers to pay attention to their account. Just like a car can run out of gas, your electricity account can run out of electricity. Customers who frequently rely on payment extensions or Delay Days may not want to participate in this program.
Where do I pay?
Adding money to your PAG account is easy! You can set up an automated bank draft to add money to your account automatically. You can also add money to your account by visiting one of our Express Pay Kiosk locations throughout the City of Lakeland. Each of our Express Pay Kiosk locations let you add money to your account with a check, credit/debit card, or cash.
Our Kiosks are located at:
What if my balance gets low?
Customers can add money to their account whenever they’d like and for whatever amount they want. There is no set amount for how much money must be added in to the account at one time.
We also offer reminders/alert when the balance on your account is getting low. These reminders can come in many different forms including text messages, emails, and voicemails.
Our Pay As You Go program gives our customers options! Paying for your electricity before you use it really puts the power in your hands. If you’d like to learn more about Pay As You Go or sign up, click here: https://tinyurl.com/y7ldssdt
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you in two business days. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm