After a major storm has passed and it is safe for LAKELAND ELECTRIC crews to work, LAKELAND ELECTRIC assesses the damage to our system and begins the restoration process. This effort could take several days, depending on the level of damage the system sustains. After the assessment is complete, LAKELAND ELECTRIC will have a better idea of how long it will take to restore service to customers. Also during this time, LAKELAND ELECTRIC will be communicating updates through local media outlets about outages, where crews are working and the progress being made.
If you have damage where the electric wires attach to your house, you must have a licensed electrician repair it before we can restore power to your house.
Homeowner's Responsibilities After a Storm
The only customers that receive any special consideration are hospitals, public safety and other life support or life-sustaining institutions. Typically, these large customers are served by very large electric lines, which are the first lines to be repaired anyway.
Customers should keep in mind that stopping the engineers to ask questions will slow down this assessment and can also slow down the overall restoration effort.
There are many reasons why your neighborhood may have areas without power next to areas with power:
Lakeland Electric generally restores power in the sequence that will result in returning service to the greatest number of customers as soon as possible.
Here’s how the restoration process works:
P.O. Box 32006
501 East Lemon Street
Lakeland, FL 33801-9881
A customer service representative will respond to you in one business day. Please include your account number and or address.
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If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm