“As the utility world evolves, so do customer’s choices. It is important for our customers to become more involved and knowledgeable about the way they personally consume energy and how their energy habits affect their costs – for the better or worse.” -Joel Ivy, General Manager, Lakeland Electric
This is why we have designed Pick A Plan, to help you understand your options and how our plans can make a difference.
· Pick A Plan consists of three parts:
1. Pick a Price Plan
2. Pick a Billing Plan
3. Pick a Payment Method
· Price Plans
o Similar to how cell phone companies offer different price plans that best fit their customer’s personal phone usage, Lakeland Electric offers different electricity price plans for our customers.
o A new tool on the Lakeland Electric website can calculate which Price Plan would save you money on your electric bill, using consumption information provided by your smart meter.
o There are three residential customer price plans:
- Standard - Most Lakeland Electric customers are billed for their electricity usage based on the Standard Price Plan. On this price plan, customers who use 1,000 kilowatt hours (kWH) or less in one billing period pay 5.099¢ per kWh. Customers who use 1,001 to 1,500 kWh in one billing period pay 5.660¢ per kWh. And, customers who use more than 1,500 kWh in one billing period pay 6.221¢ per kWh.
- *Shift to Save - If you can “shift” some of the power you use to a different time of day, this new pricing plan will give you an opportunity to save money. The Shift to Save Price Plan features three different Monday-through-Friday “pricing periods” – Off-Peak (lowest cost – 2.331¢ per kWh), Mid-Peak (mid-cost – 7.736¢ per kWh) and On-Peak (highest cost – 12.893¢). In addition, weekends and holidays are Off-Peak. Your bill will be calculated according to how many kilowatt hours (kWh) you use during each of those pricing periods.
- *Demand - With the Demand Price Plan you can save money based on the time of day you use electricity and by avoiding the use of major appliances at the same time. Customers pay a lower price for their electricity (2.232¢) but incur a demand charge ($4.80 per kW) each billing period for their highest 30-minute kW measurement during the peak period. To understand the Residential Demand rate, you need to understand the differences between energy and demand:
· Energy = the amount of power consumed over a period of time (kWh). This is similar to your car odometer measuring how far you have travelled.
· Demand = the power needed at a point in time (kW). This is similar to your car speedometer measuring how fast you are travelling.
· Billing Plans
o Standard Monthly Billing – Pay for your electricity all at once approximately 28 days after you have used it.
o Average Billing - Lakeland Electric’s Average Billing Plan allows you to pay a fixed amount each month. The fixed amount will be based on the average cost of consumption based utility services (electric, water, and wastewater) you received at your home from the previous 12 months of billing.
o Pay As You Go - Just like putting gas in your car – with Pay As You Go, you pay for your electricity first, and then use it. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account. Customers can add funds to their account whenever they choose and for whatever amount they wish. Customers can also set up an automatic bank draft for their account that will periodically add funds based on your individual settings.
· Payment Methods - 8 Ways to Pay
o Automatic Bank Draft
o Website (No Fee)
o Website (With Fee)
o Automated Telephone System
o United States Postal Service (USPS)
o In-person locations
o Lakeland Electric Drop Box
LAKELAND, FL (January,23 2015) —
Did you know that Lakeland Electric offers a $200 rebate to residential customers that upgrade attic insulation? The first step is to have an inspection done by Lakeland Electric before installing additional insulation.A Lakeland Electric Energy Analyst will inspect your current attic insulation and issue a rebate certificate after going over the program requirements. The amount of insulation (R value) to be added will be stated on the certificate. Customers can use any of the insulation contractors in our area or self install. The rebate is available for customers that have an R-19 or less and the total R-value achieved must be R-30 or greater to qualify.
Once you contact Lakeland Electric, an Energy Analysts will issue a rebate certificate along with a list of insulation contractors. If you decide to use a contractor to install, they will accept the certificate as $200 payment and the contractor will process the certificate with Lakeland Electric. It’s that easy!
If you decide to install your own attic insulation, an Energy Analyst will inspect the finished work and get a copy of the receipt so that you can receive your rebate.
Join industry experts from Lakeland Electric and GE Water & Process Technologies for an informative and interactive webinar on one of the hottest trends in the industry today – water reuse.Collectively, industrial processes use massive amounts of fresh water every day to enable production. Open evaporative recirculating cooling systems are a primary consumer of this limited resource. As an alternative to traditional fresh water consumption, water reuse is an escalating trend. Exploring and operationalizing water reuse is primarily driven by water scarcity, plant sustainability, cost reduction, operational efficiency and environmental impact.Using reused water can be challenging due to corrosion, deposit formation and microbiological control. In this webinar, you will hear how Lakeland Electric, owner of the 941-megawatt McIntosh Power Plant, confidently reuses reclaimed water to save money, while maintaining reliable and efficient production operations. Through a partnership with GE Water & Process Technologies, Lakeland Electric’s solution includes a mix of chemistry, automation and technology.Today, Lakeland Electric sources 100% of its cooling tower make-up water from reclaimed municipal wastewater, avoiding the extraction of up to 6 million gallons of fresh water per day from the demand-stressed aquifer. Speakers:• Ken Riddle, Supervisor of Chemical Processes, Lakeland Electric • Kevin Milici, Global Marketing Leader, GE Water & Process TechnologiesModerator: Bob Vavra, Content Manager and Moderator, Plant Engineering
LAKELAND, FL (August 27, 2014) — Lakeland Electric will replace approximately 10,000 RD (remote disconnect) meters over the next 4 months. The meters represent 8% of all meters within our territory. The performance and integrity of our equipment is paramount. This upgrade of meters is at no cost to our customers and we will make repairs to meter enclosures at no cost to the affected customers as well. Digital smart meters have proven an asset to Lakeland by allowing our customers to monitor usage through our Customer Service Portal. In addition, notification of transformer issues has allowed for proactive repairs before a failure could occur and when an outage is unavoidable, due to accidents and nature, the technology reports in real time by pinpointing the source allowing our crews to be deployed as soon as possible, thus reducing outage times.
For more information and a list of FAQ’s:
Florida’s public power utilities are committed to high reliability. Several, in fact, are nationally recognized leaders. When a utility focuses on reliability not only do its customers benefit, so does the entire community.
“Our commitment to reliability means continually improving our business practices,” said Joel Ivy, General Manager at Lakeland Electric. “We want to enhance the value of the services we provide, and having superior reliability is a win-win for our customers and our community.”
The American Public Power Association’s (APPA) Reliable Public Power Provider program (RP3) recognizes utilities for outstanding electric service. The program distinguishes utilities that excel in 4 disciplines: reliability, safety, workforce development, and system improvement.
“By recognizing a utility’s implementation of leading practices, the RP3 program helps a utility demonstrate to community leaders, governing board members, suppliers, and service providers a utility’s commitment to its employees, customers, and community,” said Alex Hofmann, Energy and Environmental Services Manager at APPA. “An RP3 designation is a sign of a utility focused on operating an efficient, safe, and reliable distribution system.”
The application process is rigorous and all applications are kept confidential. The RP3 review panel is made up of 18 public power representatives from across the country.
“After a utility’s application is received and processed by staff, it is reviewed a minimum of four times over two meetings by the panel,” said Hofmann. “During this review applicants are given credit towards their designation based on completion of questions and the merit of responses in each of the four disciplines.”
APPA provides a number of tools and resources for RP3 designees. The RP3Application Guide helps utilities understand how the Panel evaluates applications and gives credit to responses.
APPA staff puts on a yearly RP3 Webinar Series. “These webinars review each section with an RP3 Review Panel member,” said Hofmann. “The 2014 webinars have already occurred and are available for viewing online.”
“To help communities educate to city councils, other departments, and customers on the RP3 program we have createda program flyer,” said Hofmann. “The flyer answers the common questions about what an RP3 designation means, including: what is RP3, how utilities apply for the designation, how RP3 utilities are chosen, and the benefits.”
RP3 designation is on a three-year cycle. Utilities that apply in 2014 and receive an RP3 designation in early 2015 will maintain that designation until early 2018.
To maintain RP3 status utilities must re-apply every three years. Prior to 2013, RP3 designations were valid for a two-year period; therefore, utilities that wanted to maintain their RP3 status had to re-apply every other year.
The re-application process is intended to ensure RP3 utilities are consistently striving to maintain and improve the quality of their system. Utilities must apply by September 30.
“Each year, the RP3 review panel assesses and revises the application as utility practices change,” said Hofmann. “This constant expert review ensures that the RP3 program represents the best practices in the industry.”
Eight Florida Public Power utilities are current recognized RP3 designees. Four are Diamond-level designees, the highest level designation, awarded to utilities that meet 98-100% of the program criteria. These utilities are Beaches Energy Service, Fort Pierce Utilities Authority (FPUA), JEA, and Lakeland Electric.
“RP3 recognition is great acknowledgement of improvement to our processes, results from those processes, levels of success with our customer satisfaction, and also the achievement of our goals and objectives,” said Lakeland’s Ivy. “Our customers expect and deserve the highest quality service, and certainly here at Lakeland Electric we’re passionate about providing that.”
This is Lakeland Electric’s first Diamond-level designation. “We have three main areas of focus when looking at the health of our utility and that’s affordability, dependability, and sustainability,” said Ivy. “These drive our decision-making processes, and RP3 speaks directly to those areas of focus.”
The RP3 program is significant because utilities can compare their operations against performance metrics on a national level. “Receiving RP3 designation demonstrates a utility’s commitment to its community, its customers and its employees,” said Roy Trotter, Electric Utility Director at Beaches Energy Services. “The four disciplines are the foundation of utility operations and a reflection of the dedication and skill of our people.”
Lakeland Electric sought to deliver greater value to its customers. “We saw APPA publications on the RP3 program and believed we were already on this path of excellence,” said Ivy. “We wanted assurance and recognition, and the designation stands as a testament to our excellent reliability.”
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P.O. Box 32006
501 East Lemon Street
Lakeland, FL 33801-9881
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