After a major storm has passed and it is safe for LAKELAND ELECTRIC crews to work, LAKELAND ELECTRIC assesses the damage to our system and begins the restoration process. This effort could take several days, depending on the level of damage the system sustains. After the assessment is complete, LAKELAND ELECTRIC will have a better idea of how long it will take to restore service to customers. Also during this time, LAKELAND ELECTRIC will be communicating updates through local media outlets about outages, where crews are working and the progress being made.
If you have damage where the electric wires attach to your house, you must have a licensed electrician repair it before we can restore power to your house.
Homeowner's Responsibilities After a Storm
The only customers that receive any special consideration are hospitals, public safety and other life support or life-sustaining institutions. Typically, these large customers are served by very large electric lines, which are the first lines to be repaired anyway.
Customers should keep in mind that stopping the engineers to ask questions will slow down this assessment and can also slow down the overall restoration effort.
There are many reasons why your neighborhood may have areas without power next to areas with power:
Lakeland Electric generally restores power in the sequence that will result in returning service to the greatest number of customers as soon as possible.
Here’s how the restoration process works:
Hurricane season in Florida can be unpredictable, but your plan doesn’t have to be. Many people think that hurricane season is just the months of June, July, and August. In reality, hurricane season spans from June all the way until November. The last few years we have been lucky, and major storms have missed our area. From the past, we know that storms do come through Lakeland. If left unprepared, damage from a large storm can leave you feeling hopeless. It is important you and your family have a plan before a storm arrives. Hurricane plans should be more than just a supply of canned food and a handful of batteries. It is important to also think about having cash on you, filling up your gas tank before the storm, preparing evacuation routes, reviewing your insurance policies and making arrangements for pets.
Whether you have had a storm plan in place for years or have never thought about it before, please take the time to look our 2017/2018 Hurricane Guide. Your safety and security is one of our top priorities all year, but especially during storm season. When you look at the guide, you will see storm kit tips, important telephone numbers, generator safety, local shelter locations, and much more. The guide also includes a fun kid’s activity page! Print it out and help us get even the youngest residents of Lakeland involved in hurricane preparedness!
Our goal at Lakeland Electric will always be to restore power as quickly as possible when severe weather strikes while maintaining the highest safety protocols for our workers. We work proactively to ensure our electrical grid is strong. One way we do that is by trimming trees year round to help reduce power outages following severe weather. The lush foliage that makes our city beautiful can also contribute to outages if we receive a hurricane. Always remember, if there are downed power lines, or potential hazards call 911.
The events of Hurricane Harvey have shown the devastating power of mother nature. As always, we are ready to assist if called. While our hearts go out to the people of Texas and those affected by Hurricane Harvey, these events also serve as a reminder to our community to prepare as best we can for severe weather.
There is no such thing as preparing too much or too early when it comes to hurricanes!
Find the Hurricane Guide 24/7 on our website or download a copy.
#NatlPrep #PlanAhead #PoweredForLife
Linemen have been an integral part of building our communities for the last 100 years. Many linemen families have worked in the industry for generations and take great pride in providing services right here in Lakeland. August 26th is Florida Lineworker Appreciation Day. For the month of August, electric utilities across the state will be honoring the men and women who work tirelessly in varying conditions to make sure our lights stay on. When most of the population takes shelter, linemen crews head out to restore power, often leaving behind their families to respond to the needs of the community.
The month of August brings back memories for many of us here in Lakeland as the kickoff to one of the worst hurricane seasons experienced by Polk County. In 2004, Central Florida was bombarded by Hurricanes Charley, Frances, Ivan, and Jeanne. It seems fitting that at the height of hurricane season, the State of Florida and Lakeland Electric recognizes those who work relentlessly to restore order after the chaos of the storm has cleared.
Considered a highly dangerous profession, Linemen risk their lives every day to keep communities safe. During storm season, however, the stakes can seem much higher. Utilities, like Lakeland Electric, have a responsibility to restore power to those who provide essential services to the community, such as hospitals, police stations and fire departments. We couldn’t accomplish this task without our Linemen.
Linemen work any hour of the day in hazardous conditions to ensure the community’s electrical power remains dependable and sustainable. Linemen are first responders in the truest sense. Often, other first responders are unable to perform their duties until after linemen have removed any electricity hazard at the scene of an emergency.
Don’t become a victim to a multi-state scam that has made its way to Central Florida over the weekend.
The scam uses online blog posts and videos to instruct consumers on how to use an account from either the Federal Reserve or Bureau of Public Debt to cover personal payments for credit cards, car loans, college loans, mortgages and utility bills. No such accounts exist.
Customers are told to make payments using routing numbers 051736158, 051000033, 071000301 or 061000146 combined with their nine-digit Social Security number, making the request an easy target for identify theft.
The payments were returned by the bank for non-sufficient funds, resulting in a non-sufficient funds fee for the customer and the potential for a late fee and service disconnection by the utility for non-payment.
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you in one business day. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm