A message to our customers

Dear Lakeland Electric Customers,

During this pandemic, all businesses have adjusted to new ways of operating while maintaining excellent service for their customers, Lakeland Electric is no exception. We continue to monitor the situation and implement plans ensuring safety for our employees, providing dependable power for our customers, and helping those who are having financial challenges during this crisis.

Our commitment:

  • We remain focused on stopping scammers who seek to take advantage of customers during these times.
  • We continue to connect our customers with financial assistance.
  • We are taking measures to keep our employees and customers healthy.

As a public power company, we are always focused on how we can support our community, particularly during difficult times. While life as we know it has temporarily changed, we’re here to supply you with the power you need. Thank you for allowing us the privilege of serving you, our valued customers. 

Rest assured, we remain committed to providing you Affordable, Dependable, and Sustainable electric service no matter the challenges we face.



Thank you,
 

joel ivy signature

Joel Ivy
General Manager

What we are doing

Lakeland Electric is closely monitoring the COVID-19 pandemic. We are taking action to ensure the continuous delivery of energy to our customers while keeping the health and safety of our customers, employees, and community a top priority. We continue to look for ways to support our community during this pandemic.

                                  

  • Visitors must follow the City of Lakeland screening protocol and wear a mask.
  • Visitors should call ahead to make an appointment.
  • Employees will limit their contact through social distancing.
  • Reducing direct customer contact.
  • Canceled gatherings and events.
  • All business-related travel has been suspended.
  • Providing regular updates on our response to the pandemic on our website and social media channels.

Be Aware of Scams

Scammers take advantage of the vulnerable during times of crisis. Be alert for increased scam activity. We will never demand immediate payment or request a specific payment method, such as a prepaid debit or credit card to avoid service disruption. When in doubt, hang up and call us directly at (863) 834-9535 to verify your account status.

Having trouble paying your bill?

If you are having trouble paying your utility bill, please call us at 863-834-9535 to see what programs may be beneficial. We encourage you to monitor your bill and practice energy efficiency so you can avoid building large balances to face in the future. For tips on ways to save visit lakelandelectric.com/energy-toolset

Do you need payment assistance?
One of these organizations may be able to help.

COVID-19 Resources