Our smart meter system lets us know the moment your home or business is out of power without you needing to call. This helps us respond quickly to problems and get your power back on as quickly and safely as possible.

The map below displays any reported power outages in Lakeland Electric's service territory. 

Information on the map is updated every 15 minutes. If you do not see your outage on the map, please try refreshing your browser or click Report Outage below.

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Power Outage

If you are currently experiencing an outage not shown on our outage map or an electrical emergency such as a downed power line, please call Lakeland Electric's dedicated automated system (863) 834-4248.

If you have provided us your phone number, our automated system can recognize the number you are calling from and match it to your address to help us locate outages quickly.

Outage Alerts

Lakeland Electric customers are automatically enrolled to receive notifications if there is an outage in your area and notification when your power is restored. You can receive alerts by phone, text, or email to keep you informed and help make your life a little easier.

Customers can view or change their registration using any of the below methods:

  • Notifications through My Account
  • Contact customer service (863) 834-9535
  • Send a text message with the following keywords to 21592
Keywords

REG - Registers the device for outage alerts with the associated or specified account.

OUT - Reports an outage for a specified location.

STAT - Requests the status for a specified location.

NICK - Creates a nickname for a specified location.

HELP - Provides the list of available conversation words.

PAUSE - Pauses the receiving of any SMS messages for 24 hours.

RESUME - Resumes the receiving of any SMS messages.

STOP - Stops the receipt of any SMS messages.

Safety Hazard

Downed power lines and or trees that have fallen on power lines, call (863) 834-9535.

Never go near or touch downed power lines.

For life-threatening conditions, call 911. 

Streetlight Outage

If you need to report a streetlight problem, please complete the form or call (863) 834-9535. You can speak to a Customer Service Representative from 7:30 a.m. to 6:00 p.m., Monday through Friday.

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During Storm Season and throughout the year, Lakeland Electric is ready.

Our commitment to restoring power safely and swiftly takes center stage when a storm hits. That’s why we’re in a continuous state of readiness. Around the clock, our team diligently monitors the weather and the electric grid, ensuring we’re equipped to handle anything, from a brief thunderstorm to a powerful hurricane. With the right people and resources on standby, we’re dedicated to getting your power back on safely and quickly, so you can stay connected. Download our Hurricane Guide and get started on your personal emergency plan.
 

If your power goes out

First, check all circuit breakers and fuses to see if the outage is a household issue. You may be able to restore power by resetting breakers or replacing fuses. Our smart meter system alerts us immediately when your home or business loses power, allowing us to respond quickly.

 
Stay informed with our Interactive Outage Map for real-time updates on outages, restoration times, crew status, and weather. Register your mobile number and email for notifications about outages at your home by texting REG to 21592. You can modify preferences or opt out at LakelandElectric.com/MyAccount or by calling (863) 834-9535.

Report outages anytime at 863-834-4248 or text OUT to 21592. Bypassing the automated system won't speed up restoration. (If you are out of the area, please call toll-free at 1-866-834-4248.) If your phone number has changed, call (863) 834-9535 to ensure our records are current for better service. Our system relies on the number we have on file.


 
Hurricane Preparedness

Don't wait for a hurricane to arrive. Start your preparations today. Preparing in advance allows you to gather critical items like food, water, medication, and emergency kits before forecasted storms lead to shortages or increased demand that could create challenges in getting the supplies you need. Understand the risks associated with hurricanes and get ready by securing multiple channels for weather updates and alerts. Make sure you know the appropriate actions to take before, during, and after a storm.

Before the Storm
Prepare TODAY to ensure you're ready when it counts. 
 
  • Update your contact information with Lakeland Electric.
  • Develop an Emergency Plan
  • Update your 7-Day Emergency Kit.
  • Determine safe evacuation routes.
  • Identify where the closest shelter is, especially.
  • If you require special medical or pet-friendly accommodations.
  • Have a plan for essential medicine or medical equipment that requires power, such as an oxygen concentrator, a CPAP machine, insulin, etc.
  • Call the Polk County Special Needs Program to pre-register at 863-298-7027 if special medical attention is needed.
  • Review your insurance policy.
  • Make sure your yard is tidy. For example, trim trees and shrubbery and clear clogged gutters.
  • Identify your fuse box or electric panel and know how to shut it off in case you need to evacuate.
  • Download our Hurricane Guide
 
During the Storm 

During storm events, the Lakeland Electric Emergency Operations Center works nonstop, with key staff ensuring they monitor the weather and evaluate its impact on our infrastructure and equipment. Expect power outages and dangerous conditions during a storm, as well as limited response efforts until it is safe for crews to start restoration work.

After the Storm Passes

Following a hurricane, always place safety as your top priority. It may take several days to restore services and clear roads, and even months to remove all debris from neighborhoods. Please be patient and cooperate with instructions and requests from the authorities. We can't guarantee that things will be fixed overnight, but we can guarantee that we won't rest until they are. When needed, Lakeland Electric requests aid from other utilities to help us restore power. Crews work extended hours until every home that is safe to receive electricity has electricity.

1. If you're using a portable generator, carefully read and adhere to all manufacturer instructions. Ensure it’s set up outdoors—never inside your home or garage—and connect your appliances directly to the generator. Avoid wiring the generator directly into your breaker or fuse box, as the power generated could backfeed into power lines, posing a serious risk of injury. For additional safety tips regarding generators and post-storm guidance, please visit our generator safety page in our Hurricane Guide.

2. Do not travel until it is deemed safe to do so.

3. If you encounter dangerous or hazardous conditions, call 911 immediately. To report downed power lines or damage to Lakeland Electric's poles, wires, or transformers, contact Lakeland Electric at (863) 834-9535.

4. Stay at a safe distance from downed power lines and areas filled with floodwaters and debris, which could be concealing hidden power lines. Avoid touching anything that may be in contact with a downed power line.

5. If you notice leaks from your roof or windows, be aware that water in your walls or ceiling can contact electrical wiring. Immediately switch off your circuit breakers, disconnect all plugged-in electrical appliances, and turn off any wall switches. Remember never to stand in water while operating switches or unplugging electrical devices.

6. Instead of candles, opt for battery-operated flashlights and lanterns for illumination.

7. Exercise caution when using grills, portable stoves, or other emergency cooking equipment.

8. Perform emergency repairs only when it is safe to do so. Prioritize repairs that prevent further damage or looting, but ensure that these repairs can be conducted safely.

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Sign in to My Account and configure your notification and alert preferences.

Outage Alerts

Lakeland Electric customers are automatically enrolled to receive notifications if there is an outage in your area and notification when your power is restored. You can receive alerts by phone, text, or email to keep you informed and help make your life a little easier. 

Customers can view or change their registration using any of the below methods: 

  • Notifications through My Account
  • Contact customer service (863)834-9535
  • Send a text message with any of the following keywords to 21592 
     
KEYWORDS
REG - Registers the device for outage alerts with the associated or specified account.

OUT - Reports an outage for a specified location.

STAT - Requests the status for a specified location.

NICK - Creates a nickname for a specified location.

HELP - Provides the list of available keywords.

PAUSE - Pauses the receiving of any SMS messages for 24 hours.

RESUME - Resumes the receiving of any SMS messages.

STOP - Stops the receipt of any SMS messages.