At the time of service application, a deposit in the amount of $100.00 per electric meter will be required for metered temporary service for residential construction.
Deposits for other than single-phase service shall be determined by the Department of Electric and Water Utilities on a case-by-case basis.
Landlords / Real Estate Deposits
Landlords or Real Estate Agents with acceptable payment history or an acceptable credit score wishing to activate service in multiple residences may post a separate "blanket" deposit of Two Hundred Dollars ($200.00) for up to five (5) sites. If the customer applying for such multiple services already has an office account, the Two Hundred Dollars ($200.00) "blanket" deposit may be added to the office account.
For each additional residential location, a deposit will be required as follows:
In either scenario, the deposit will be held until all accounts are finalized. In order to process a refund, the bills must be paid or transferred to the blanket account, so the deposit can be applied against all final charges.
Refund of Deposits
Cash deposits made by Residential or Commercial Customers shall be refunded provided that all final charges for electric and/or water service have been paid in full at the time the customer discontinues service. Refunds are mailed 30 days after final payment. Surety bonds or irrevocable letters of credit posted in lieu of such deposits shall be canceled upon payment of the final bill for electric and/or water service after the customer discontinues service. Residential customers who demonstrate a satisfactory utility credit history for two (2) consecutive years may have their deposit credited to their current bill. Any deposits retained at time of termination of the account will automatically be applied to any outstanding bill, and any remainder shall be refunded.
The Customer Service Division has been granted the authority to increase the amount of the utility deposit required, or reinstate the deposit if it has been waived, modified, or refunded when any utility customer fails to maintain an Acceptable Payment History. The customer will receive a written notice of not less than five (5) business days of a required security deposit increase. The customer will be required to have a deposit with the City of Lakeland to equal the minimum amount of twice the average monthly bill and will be billed over a six (6) month period.
Unacceptable Payments History for Residential Customers
All Commercial Accounts are subject to periodic review by the City and subsequent adjustment to maintain the amount of security required by the Ordinance. When an increased Security Deposit is required, the Customer will be notified by U.S. Mail and, if the customer has previously posted a cash deposit with the City, the increased Security Deposit shall be billed to the Customer in equal installments over a period of six (6) months from the recalculation date. In the event the customer has posted a surety bond or letter of credit, the customer shall provide new or properly amended bonds or letters of credit in the full amount of the recalculated Security Deposit within ninety (90) days of the recalculation date.
Unacceptable Payments History for Commercial Customers
If a Commercial Account expands its business to a new service address, the Commercial Account shall be required to:
1. Increase their current Security Deposit to include and cover the new address; or
2. Provide a separate Security Deposit in accordance with this ordinance for the new service address.