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Customers

Start, Stop, Move Service

Login to Manage my Account for all your Lakeland Electric service needs!

Start Service

Manage my Account » Start Your Service

Residential New Customers

New services can be established for residential customers over 18 years of age and with two forms of identification. New Customers can set up an account with Customer Service by calling (863) 834-9535 between 7:30 am to 8:00 pm, Monday through Friday. To guarantee same-day service, you must call before 5:00 PM.

Residential Returning/Existing Customers

If you are a returning residential customers wishing to restart services, log into Manage My Account and click on Start Your Service. You can also call Customer Service (863) 834-9535 between 7:30 am to 8:00 pm, Monday through Friday. When calling, please have either your account number or your social security number ready and the address of the residence you are trying to restart.

Start Your Service Fees

Scheduled requests for service start-up is $20.00.

Same day requests for service start-up is $40.00.

Stop Service

Manage my Account » Stop Your Service

To get utility services turned off at your location

  • Services cannot be disconnected on the same day as request. 
  • You must give a forwarding address to send final bill 
  • You must give an updated phone number

To turn off utility services at your address, you can log into Manage My Account and click on Stop Your Service. Or, call Customer Service (863) 834-9535 between 7:30 am to 8:00 pm, Monday through Friday.

Please supply a forwarding address for your final bill and an updated phone number.

Services cannot be disconnected on the same day as your request.

There is no charge to disconnect your services. 

Move Service

Manage my Account » Move Your Service

If you have moved, you will need to transfer your utility services from your old address to your new address. Log into Manage My Account and click on Move Your Service. Or, call Customer Service at (863) 834-9535 between 7:30 am to 8:00 pm, Monday through Friday.

When calling to move services, please have your account number or social security number ready. You will need to provide your old address and the date you wish to turn off services at that address. Then, provide your new address and the date you wish to turn on services.

Your account cannot have any past due balances in order to process a Move Your Services request.

Move Your Service Fees

Scheduled requests for service start-up at your new address is $20.00.

Same day requests for service start-up at your new address is $40.00.

There is no charge to turn off services at your old address. 

 

Deposit Information

Residential Customers

Is a Deposit Required? Lakeland Electric will request an Experian credit check with your authorization. Your social security number is used to obtain this free service, which determines if your security deposit can be waived. This is only available to the person contacting Lakeland Electric with the request by phone or e-mail. If you are an existing customer and transferring service to a new address, any previous deposit will be automatically transferred to your new account.

Residential utility customers shall be required to pay a minimal deposit to the City of Lakeland as follows for connection of service:

  • Electric Service $150.00 
  • Water Service $30.00
  • Wastewater $35.00
  • Solid Waste and Recycling $15.00
  • Storm Water $10.00
  • Polk County Sewer (if applicable) $110.00

1. Special Housing Deposit: 
Customers who are applying for services at a public housing unit of the Lakeland Housing Authority and who do not have an existing residential utility deposit account for the requested services shall be allowed to pay the required utility deposit with an initial deposit of Twenty Dollars ($20.00) and Twenty Dollars monthly installments (replace with: monthly installments in the amount of Twenty Dollars) until the total deposit is paid. 

2. Applicants for service that can prove an Acceptable Payment History may have the deposit requirement waived. An Acceptable Payment History is defined as when a customer has not had any of the following incidents within the previous twelve (12) month period: 

  • Two (2) cutoffs
  • Two (2) dishonored check
  • Write off
  • Balance due on a prior final bill
  • Meter tampering
  • Electric energy diversion 


3. Customers applying for service, who had service within the past twelve (12) months; upon terminating service had an Acceptable Payment History at the time the account was terminated; may have their deposit waived. 

4. Deposit requirements may also be modified by delaying the deposit payment if the applicant produces documentation stating that a social service agency will pay their deposit. 

5. Applicants who already have electric and/or water service with the City of Lakeland, and who meet the requirements of Acceptable Payment History as defined herein, may activate a second service for up to two (2) weeks without placing an additional deposit. 

6. Applicants for service that can prove an excellent credit score may have the deposit requirement waived or modified. 

7. Depending on the credit history, the deposit required may be up to two (2) times the average monthly utility cost for that service location.

Landlord / Real Estate Deposits

Landlords or Real Estate Agents with acceptable payment history or an acceptable credit score, wishing to activate service in multiple residences may post a separate "blanket" deposit of Two Hundred Dollars ($200.00) for up to five (5) sites. If the Customer applying for such multiple services already has an office account, the Two Hundred Dollars ($200.00) "blanket" deposit may be added to the office account. 

For each additional residential location, a deposit will be required as follows: 

  • Electric Service $150.00

  • Water Service $30.00

  • Wastewater $35.00

  • Solid Waste and Recycling $15.00

  • Stormwater $10.00

  • Polk County Sewer (if applicable) $110.00 

With either scenario, the deposit will be held until all accounts are finalized. In order to process a refund, the bills must be paid or transferred to the blanket account, so the deposit can be applied against all final charges.

 

Refund of Deposits

Cash deposits made by residential or commercial customers shall be refunded at such time as the customer discontinues electric and/or water service, provided that all final charges for electric and/or water service have been paid in full at the time the customer discontinues said service. Surety bonds or irrevocable letters of credit posted in lieu of such deposits shall be canceled upon payment of the final bill for electric and/or water service, after customer discontinues service. Residential customers who demonstrate a satisfactory utility credit history for two (2) consecutive years may have their deposit credited to their current bill. Any deposits retained at time of termination of the account will automatically be applied to any outstanding bill, and any remainder shall be refunded.

Deposit Increases

Residential Deposits 

The Customer Service Division has been granted the authority to increase the amount of the utility deposit required, or reinstate the deposit if it has been waived, modified, or refunded when any utility customer fails to maintain an Acceptable Payment History. The customer will receive a written notice of not less than five (5) business days of a required security deposit increase. The customer will be required to have a deposit with the City of Lakeland to equal the minimum amount of twice the average monthly bill and will be billed over a six (6) month period.

Unacceptable Payments History for Residential Customers

  • Disconnected twice within a 12 month period;
  • Two (2) dishonored checks within a 12 month period;
  • Write Off;
  • Balance due on prior final bill;
  • Meter tampering; or
  • Electric energy diversion 

Are you a new commercial customer looking to start new services with Lakeland Electric? These applications will help get you started

Applications can be can be printed and faxed to (863) 834-1413, emailed to customerservice@lakelandelectric.com, or mailed to 501 E. Lemon Street Lakeland FL, 33801 Attention: Revenue Management.

General Service Application

Hydrant Meter Application Form

Start

New Business Services

If you are starting a new service in a business name for a new location, you will need the name of the business, the Federal Tax Identification Number (FEIN), and the address where you are establishing service.

A Customer Service Representative will create an account for your business and provide you with a quote for a deposit. You will then need to submit the completed General Service Application (GSA) and pay your deposit. We cannot setup service for a commercial account until the deposit is paid in full. 

General Service Applications can be can be printed and faxed to (863) 834-1413, emailed to customerservice@lakelandelectric.com, or mailed to 501 E. Lemon Street Lakeland FL, 33801 Attention: Revenue Management.”

To start a new business account, please call Customer Service by calling (863) 834-9535 from 7:30 am - 8:00 pm, Monday through Friday.

General Service Application

Existing Business Service

If you’re an existing business requesting to start an additional service or restart at a previous address, please contact Customer Service at (863) 834-9535 from 7:30 am-8:00 pm, Monday through Friday.

You will need your account number or Federal Tax Identification Number (FEIN) and the address where you are establishing service. Your name must be listed as the contact person for the business account. If an additional deposit is required, services will be activated per request once the deposit has been paid. Your account(s) cannot have any past due balances in order to process this request.

Start Your Service Fees

Scheduled requests for service start-up is $20.00.

Same day requests for service start-up is $40.00.

Stop

To stop utility services at a current address, call Customer Service (863) 834-9535 from 7:30 am to 8:00 pm, Monday through Friday. You will need your account number or Federal Tax Identification Number (FEIN) and the address where you are stopping service. Your name must be listed as the contact person for the business account.

Please supply a forwarding address for your final bill and an updated phone number.

Services cannot be disconnected on the same day as your request.

There is no charge to disconnect your services. 

Move

If you have moved locations, you will need to transfer your utility services from your old address to your new address. Call Customer Service at (863) 834-9535 from 7:30 am to 8:00 pm, Monday through Friday.

When calling to move services, you will need your account number or Federal Tax Identification Number (FEIN). Your name must be listed as the contact person for the business account. You will need to provide your old address and the date you wish to stop services at that address. Then, provide your new address and the date you wish to turn on services. If an additional deposit is required, services will be activated per request once the deposit has been paid.

Your account(s) cannot have any past due balances in order to process a Move Your Services request.

Move Your Service Fees

Scheduled requests for service start-up at your new address is $20.00.

Same day requests for service start-up at your new address is $40.00.

There is no charge to turn off services at your old address. 

Tax Exempt Information

Notice to Lakeland Electric Customers Regarding Sales and Use Tax Exemption and Obtaining an Assignment of Rights for Refunds

Generally the sale of electric power or energy by an electric utility is taxable under Florida law, requiring Lakeland Electric to collect and remit sales and use tax on any sale of electric power or energy from its Customers to the Florida Department of Revenue (FDOR). However, specified Customers may be entitled to an exemption from this tax pursuant to Florida Statute or as otherwise provided by the Florida Administrative Code, Rule 12A-1.053. Those Customers may apply for and obtain a Certificate of Exemption directly from FDOR

Customers entitled to a tax exemption may apply for a refund from the FDOR for those taxes which may have been collected in error. An application for a refund of sales and use tax from the FDOR for taxes paid on or after July 1, 1999, must be filed within three (3) years after the date the tax was paid. Customers may contact the FDOR at dor.myflorida.com/dor additional information regarding applicable exemptions.

Lakeland Electric will issue an Assignment of Rights in lieu of a refund or credit applied to a Customer's electric bill for Sales Tax paid due to a Customer not providing a Sales Tax Exemption Certificate. Assignment of Rights Forms(State & County) are both needed from Lakeland Electric to assist in securing the refund directly from the FDOR. Once the forms have been completed by the Customer they should be mailed to Lakeland Electric address noted below, or email to Lakeland Electric at customerservicebilling@lakelandelectric.com along with a current Sales Tax Exemption Certificate for research and processing. Once the research has been completed and the refund amount confirmed, Lakeland Electric will sign and notarize the Assignment of Rights. The completed Assignment of Rights form and research will then be mailed or emailed (PDF) back to the Customer to submit to FDOR for the refund claim.

If you have any questions you may contact Lakeland Electric by phone at 863-834-1703, mail to 501 E Lemon St. Lakeland, Fl. 33801 ATTN: LE Billing/Collections or email customerservicebilling@lakelandelectric.com

Deposit Information

Commercial Customers

Commercial customers shall be required to pay to the City of Lakeland a deposit to provide service to commercial establishments. The deposit shall be an amount equal to one time the average bill at the commercial establishment. The deposit may be in the form of cash, check, credit or debit card, a surety bond issued from a good and sufficient surety company authorized to do business in the State of Florida, or an irrevocable letter of credit from a reputable financial institution that holds a branch within the service territory of the City of Lakeland and licensed to do business in the State of Florida, which shall continue in effect for all the time that utility services are provided.

The City of Lakeland shall continuously monitor the payment history and creditworthiness of those Commercial Accounts who have qualified for the exemptions. In the event a Commercial Account fails to maintain an Acceptable Payment or the additional criteria required for those Commercial Accounts qualified above, the Commercial Account shall be required to provide a Security Deposit in the full amount required by this Ordinance.

Landlord / Real Estate Deposits

Landlords or Real Estate Agents with acceptable payment history or an acceptable credit score, wishing to activate service in multiple residences may post a separate "blanket" deposit of Two Hundred Dollars ($200.00) for up to five (5) sites. If the Customer applying for such multiple services already has an office account, the Two Hundred Dollars ($200.00) "blanket" deposit may be added to the office account. 

For each additional residential location, a deposit will be required as follows: 

  • Electric Service $150.00

  • Water Service $30.00

  • Wastewater $35.00

  • Solid Waste and Recycling $15.00

  • Stormwater $10.00

  • Polk County Sewer (if applicable) $110.00 

With either scenario, the deposit will be held until all accounts are finalized. In order to process a refund, the bills must be paid or transferred to the blanket account, so the deposit can be applied against all final charges.

 

Refund of Deposits

Cash deposits made by residential or commercial customers shall be refunded at such time as the customer discontinues electric and/or water service, provided that all final charges for electric and/or water service have been paid in full at the time the customer discontinues said service. Surety bonds or irrevocable letters of credit posted in lieu of such deposits shall be canceled upon payment of the final bill for electric and/or water service, after customer discontinues service. Residential customers who demonstrate a satisfactory utility credit history for two (2) consecutive years may have their deposit credited to their current bill. Any deposits retained at time of termination of the account will automatically be applied to any outstanding bill, and any remainder shall be refunded.

Deposit Increases

Commercial Deposits 

All Commercial Accounts are subject to periodic review by the City and subsequent adjustment to maintain the amount of security required by the Ordinance. When an increased Security Deposit is required, the Customer will be notified by U.S. Mail and, if the customer has previously posted a cash deposit with the City, the increased Security Deposit shall be billed to the Customer in equal installments over a period of six (6) months from the recalculation date. In the event the customer has posted a surety bond or letter of credit, the customer shall provide new or properly amended bonds or letters of credit in the full amount of the recalculated Security Deposit within ninety (90) days of the recalculation date. 

Unacceptable Payments History for Commercial Customers

  • The account has been disconnected for non-payment; 
  • One (1) dishonored check; 
  • Meter tampering; 
  • Electric energy diversion; or 
  • More than two (2) delinquent payments.


If a Commercial Account expands its business to a new service address, the Commercial Account shall be required to: 

1. Increase their current Security Deposit to include and cover the new address; or 

2. Provide a separate Security Deposit in accordance with this ordinance for the new service address.

Commercial Connection

As a valued Lakeland Electric customer, we are inviting you to take a look at the online Lakeland Electric Commercial Connection newsletter, designed to meet the specific needs of customers like you. We hope it will provide useful news and information for your business operations and help improve your performance.
As always Lakeland Electric is committed to providing its customers with reliable customer service and the best value for your energy dollar.

Please, complete the form in order to subscribe to our free Questline Newsletter
Point of Contact
Maintenance & Services Engineering 
Services.eng@lakelandelectric.com
(863) 834-8868


Lakeland Electric offers documentation and assistance to benefit you and the community.


Documentation
Assistance

Construction Application for Utility Service

General Service Application

Hydrant Meter Application Form

Temporary Power

Beginning June 1, 2007, requests for temporary electric service will need to be completed within 120 days from receipt of the application. If the request is not completed within 120 days, then it will be canceled and removed from the system. The customer will need to submit a new application and fee, if temporary electric service is still required. 

Starting Electric Service In a Developer’s or Contractor’s Name For a Residence, Mobile Home, or Business That Has Existing Electric Service 

Open an account with Customer Service by calling (863) 834-9535 or visiting our downtown office at 501 E Lemon St. 

 

Starting Electric Service in a Developer’s or Contractor’s Name For a New Residence, Mobile Home or Business 

1.      Obtain necessary building permits from the appropriate city or county permit office. If building a new home, installing a new mobile home, or upgrading existing service, provide the permit number and a General Service Application to the customer service office when setting up electric service accounts. 

2.      Contact the city’s Property Information Office to obtain an "official address" for the new home or business. This must be done prior to opening an account and obtaining service. 

3.      Open an account (see step one in the first section). If you require temporary service for construction purposes, establish separate accounts with separate General Service Applications if the service will be in different names for both temporary and/or permanent service. Remember to call our customer service office when you are ready to transfer from the temporary service to the permanent service. Again, you will need to provide the permit number for each account. 

4.      Call the electric engineering group to spot the "point of delivery." (Point of delivery is where the customer’s service cable terminates at the transformer, secondary pedestal, or main line pole/mid-span bracket.) 

5.      For non-standard residential services that either exceeds 200 amps or has a sub-panel, your electrician will be responsible for providing and installing the service cable. Lakeland Electric will make the cable termination at the "point of delivery." 

6.      For commercial customers with underground service, all conductors must be provided and installed by the customer. All commercial customers must provide our electric engineering group with detailed electrical plans including load data. 

7.      Upon completion, contact the appropriate city or county inspection office to schedule a final electric inspection. While the inspector may place a "green sticker" on your meter can, showing it has passed the inspection, or you receive a "Certificate of Occupancy", that does not mean your service is ready to be connected. 

 Very important: For the electric service to be connected, the following must be completed: 

·        A General Service Application for temporary and/or permanent electric service in the customer’s name must be submitted along with a deposit if applicable, before an account will be setup. (Deposits are required for all commercial accounts) 

·        Clearance from the city or county inspections office 

·        Street number permanently placed on the structure or meter can 

·        Meets all Lakeland Electric requirements 

For residential and single-phase commercial, it will take approximately 1 to 2 working days to install a service cable and meter. If we need to install a transformer, it will take 3 to 5 working days. For more complex requirements — such as installing a pole or constructing a primary line extension not requiring an easement or permit — anticipate up to 10 working days. Times are approximate, vary by installation, and could be extended if storm damage or other emergencies requires our crews to focus on restoring service to existing customers. 

 

*Note: Due to the many variables, three-phase commercial service time frames cannot be standardized. 

If a state, county, or city road crossing permit is required and/or we must obtain an easement from the property owner for a primary line extension, work might take up to 8 weeks to complete. If an easement is required, it will also be necessary for the property owner to arrange for the initial clearing of trees and vegetation. 

 

For any service that requires excavation, Lakeland Electric must contact Sunshine One Call at (800) 432-4770 for the respective existing underground lines to be marked before beginning our work.


Developers & Contractors

Point of Contact
Michael Vann
T&D Engineering (TDE) Supervisor
Large (≥ 500kVA) Commercial Developments
Residential Subdivisions and Appartment Complex Developments
michael.vann@lakelandelectric.com
(863) 834-6311
Morris Willett
Maintenance & Services Engineering (MSE) Supervisor
Small - Medium (< 500kVA) Commercial Developments
Outdoor Lighting
morris.willett@lakelandelectric.com
(863) 834-6503


Commercial & Residential Development Documents

Information
Applications

*Send completed applications to services.eng@lakelandelectric.com

Assistance

Deposit Information

 

Construction Deposits

Residential 
- At the time of application for service, a deposit in the amount of $100.00 per electric meter will be required for metered temporary service for residential construction.

Commercial 
- Deposits for other than single-phase service shall be determined by the Department of Electric and Water Utilities on a case-by-case basis. 

Landlord / Real Estate Deposits

Landlords or Real Estate Agents with acceptable payment history or an acceptable credit score, wishing to activate service in multiple residences may post a separate "blanket" deposit of Two Hundred Dollars ($200.00) for up to five (5) sites. If the Customer applying for such multiple services already has an office account, the Two Hundred Dollars ($200.00) "blanket" deposit may be added to the office account. 

For each additional residential location, a deposit will be required as follows: 

  • Electric Service $150.00

  • Water Service $30.00

  • Wastewater $35.00

  • Solid Waste and Recycling $15.00

  • Stormwater $10.00

  • Polk County Sewer (if applicable) $110.00 

With either scenario, the deposit will be held until all accounts are finalized. In order to process a refund, the bills must be paid or transferred to the blanket account, so the deposit can be applied against all final charges.

 

Refund of Deposits

Cash deposits made by residential or commercial customers shall be refunded at such time as the customer discontinues electric and/or water service, provided that all final charges for electric and/or water service have been paid in full at the time the customer discontinues said service. Surety bonds or irrevocable letters of credit posted in lieu of such deposits shall be canceled upon payment of the final bill for electric and/or water service, after customer discontinues service. Residential customers who demonstrate a satisfactory utility credit history for one (1) consecutive year may have their deposit credited to their current bill. Any deposits retained at time of termination of the account will automatically be applied to any outstanding bill, and any remainder shall be refunded.

Deposit Increases

Residential Deposits 

The Customer Service Division has been granted the authority to increase the amount of the utility deposit required, or reinstate the deposit if it has been waived, modified, or refunded when any utility customer fails to maintain an Acceptable Payment History. The customer will receive a written notice of not less than five (5) business days of a required security deposit increase. The customer will be required to have a deposit with the City of Lakeland to equal the minimum amount of twice the average monthly bill and will be billed over a six (6) month period.

Unacceptable Payments History for Residential Customers

  • Disconnected twice within a 12 month period;
  • Two (2) dishonored checks within a 12 month period;
  • Write Off;
  • Balance due on prior final bill;
  • Meter tampering; or
  • Electric energy diversion 


Commercial Deposits 

All Commercial Accounts are subject to periodic review by the City and subsequent adjustment to maintain the amount of security required by the Ordinance. When an increased Security Deposit is required, the Customer will be notified by U.S. Mail and, if the customer has previously posted a cash deposit with the City, the increased Security Deposit shall be billed to the Customer in equal installments over a period of six (6) months from the recalculation date. In the event the customer has posted a surety bond or letter of credit, the customer shall provide new or properly amended bonds or letters of credit in the full amount of the recalculated Security Deposit within ninety (90) days of the recalculation date. 

Unacceptable Payments History for Commercial Customers

  • The account has been disconnected for non-payment; 
  • One (1) dishonored check; 
  • Meter tampering; 
  • Electric energy diversion; or 
  • More than two (2) delinquent payments.


If a Commercial Account expands its business to a new service address, the Commercial Account shall be required to: 

1. Increase their current Security Deposit to include and cover the new address; or 

2. Provide a separate Security Deposit in accordance with this ordinance for the new service address.

Deposit Information

Is a Deposit Required? 

Lakeland Electric will request an Experian credit check with your authorization. Your social security number is used to obtain this free service, which determines if your security deposit can be waived. 

 

See Full Details


Tips & Notes

To assist us in completing work in the quickest time possible: 

  • Provide daytime phone numbers. 
  • Provide easy access for our employees to enter your property. 
  • Confine any pets. Our employees cannot enter your property if dogs are not secured. 

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