When big storms roll through, and power goes out, we need help restoring it safely and quickly. Mutual aid from other utilities helps us get power back to our customers. Florida Municipal Electrical Association helps us coordinate resources both in Florida and from across the country to get the power back on and our customer’s lives back to normal as quickly and safely as possible. Last year when Irma hit our area, FMEA worked to coordinate close to 500 mutual aid personnel.
Being a part of a mutual aid agreement also means being prepared to help! Following Hurricane Michael, we proudly deployed a crew of 23 men to help get the lights back on in the Panhandle. Our crews left behind the comforts of home and their families to help restore power in the Tallahassee area. Though it is a sacrifice to leave home, helping our neighbors in need makes it all worth it for our crews. When disaster strikes, it is nice to know that we are not alone. Crews from all over the country work together to restore the grid to what it was before the storm.
Our General Manager, Joel Ivy, understands the importance of mutual aid, “Our linemen represent the collective willpower of Lakeland Electric and our great community. They have the skills to go out and provide the kind of help most of us are not capable of doing and to keep paying it forward. We are very proud of them and of their families for loaning them out to others and wish them a safe and productive restoration.”
Pay as You Go (PAG)
End of the month bills have you bogged down? Wish there was another way to pay your energy bill? Sign up for our PAY AS YOU GO (PAG) program!
What is it?
Paying for services in advance is not something too unfamiliar. Just like putting gas in your car – with Pay As You Go, you pay for your electricity first and then use it. This pre-pay program is an innovative way you can control your energy costs. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account.
Why should I sign up?
One benefit of this program is that there is no deposit fee for new customers when setting up your PAG account! If you are an existing customer looking to switch over to PAG, your initial deposit will be credited to your new account.
By signing up for this program, you are eliminating end of the month surprises. Paying for your energy before you use it lets you know exactly how much you are going to spend within the month. This billing method lets your mind rest easy.
Who is eligible for this program?
The program is available to all customers on residential service rates, except for Medically Essential Service accounts. But it requires the customers to pay attention to their account. Just like a car can run out of gas, your electricity account can run out of electricity. Customers who frequently rely on payment extensions or Delay Days may not want to participate in this program.
Where do I pay?
Adding money to your PAG account is easy! You can set up an automated bank draft to add money to your account automatically. You can also add money to your account by visiting one of our Express Pay Kiosk locations throughout the City of Lakeland. Each of our Express Pay Kiosk locations let you add money to your account with a check, credit/debit card, or cash.
Our Kiosks are located at:
What if my balance gets low?
Customers can add money to their account whenever they’d like and for whatever amount they want. There is no set amount for how much money must be added in to the account at one time.
We also offer reminders/alert when the balance on your account is getting low. These reminders can come in many different forms including text messages, emails, and voicemails.
Our Pay As You Go program gives our customers options! Paying for your electricity before you use it really puts the power in your hands. If you’d like to learn more about Pay As You Go or sign up, click here: https://tinyurl.com/y7ldssdt
LAKELAND ELECTRIC’S FINANCIAL OUTLOOK AFFIRMED
Lakeland, Florida, September 4th, 2018 – Three major credit rating agencies, Moody’s Investors Service, Fitch Ratings, and Standard & Poor (S&P) have affirmed Lakeland Electric’s Rating Outlooks, continuing Lakeland Electric’s positive trend toward healthy financial metrics.
Moody’s affirmed the Aa3 credit rating of Lakeland Electric’s system bonds. Fitch Ratings affirmed the ‘AA-’rating and deemed the outlook as Positive. S&P assigned Lakeland Electric its 'AA' long-term rating.
Lakeland Electric fared well despite the challenges from Hurricane Irma in 2017. Factor’s sited by the agencies included Lakeland Electric’s “competitive rates that are below the state average” and its “solid asset generation mix” provided by the utility’s own gas- and coal-fired power plants. Lakeland Electric continues to have some of the lowest rates in Florida.
“Thanks to our strong energy production fleet, like McIntosh 5 and 3, and our ability to diversify how we produce and procure power, our customers are well positioned for the future” said Joel Ivy, General Manager of Lakeland Electric.
To view the press releases by each credit agency, please visit this link:
Welcome to the team, Pike Crews!
Currently, we are partnering up with North Carolina based Pike Electric to tackle the backlog of poles that need to be repaired according to our last Osmose inspection. (You can find out more about the work Osmose does here: https://lakelandelectric.com/About-Us/News-Events/postid/1396/the-2016-pole-plant-management-award.)
In rare cases, these contracted employees may need access to your backyard in order to reach the poles that need repair. If you are unsure of who is asking for access to your backyard, please do not hesitate to ask for ID verification. If you’re still unsure, please reach out to our Call Center. Our representatives will be happy to let you know if there are crews in your area. Our customer service line is (863) 834-9535, Monday through Friday from 7:30 am to 8:00 pm.
P.O. Box 32006
Lakeland, FL 33802-2006
501 East Lemon Street
Lakeland, FL 33801-5079
A customer service representative will respond to you in two business days. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 6:00pm