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Free Customer Appreciation Game!

July 15th Flying Tigers Game

Come out and enjoy a FREE baseball game! The Flying Tigers and Lakeland Electric are teaming up to create some summer fun! On July 15th bring your Lakeland Electric bill (paper or electronic) for 4 free tickets. If you are not a Lakeland Electric customer or need additional tickets, a donation of food for Volunteers in Service to the Elderly (VISTE) gets you one ticket per food item! The Customer Appreciation Game begins at 6:00p.m. and is against the Palm Beach Cardinals. We cannot wait to see you out at the ball game! 


The 2016 Pole Plant Management Award

 

    When you look at wooden utility poles around your neighborhood, you may notice round, silver tags nailed into them. These tags are a sign of Lakeland Electric’s preventative storm hardening efforts serviced through Osmose, a renowned, U.S. industry leader in pole inspections. Osmose has been in partnership with Lakeland Electric for over 20 years!

    Taking the time to look at every pole may seem time consuming, but it has proven its worth tenfold. According to John McMurray, Assistant General Manager of Delivery, a wooden distribution pole has an average life span of about 40 years. “Extending pole life defers costs which aids in our model for operating more efficiently,” McMurray said. Through this partnership, Lakeland Electric works to keep its rates down, essentially, saving customers money and improving system reliability. Ronnie Thompson, a seasoned Engineering Technician, agreed that putting in the effort up front is highly beneficial. “It makes sense; you feel good if you’ve got a hurricane coming. You know your poles are going to withstand the storm.” 

    In an eight-year rotation, all 60,000 of Lakeland Electric’s wooden distribution poles will go through a series of integrity inspections. The main aspects of the inspection process are done by crews of diggers, inspectors, and treaters. Around the base of each pole, an 18-inch hole is dug to perform a routine check for decay. Once exposed, the pine poles are treated with a paste that extends their working lives up to ten years. Other inspections performed include sound tests and drilling to check for decay that is invisible to the inspector’s eye. Both external shell decay and internal decay can be treated by Osmose. Once inspected, poles are determined “good” or “reject.” Osmose gathers and processes this information and delivers it to Lakeland Electric.  From here, Lakeland Electric Engineers and Engineering Technicians can determine which poles need to be replaced and which poles are reliable enough to continue servicing customers. 

    This year, Osmose awarded Lakeland Electric with the 2016 Pole Plant Management Award in the Municipal Utility category. This award was presented to Lakeland Electric for their low reject rate and routine attention directed to their electric grid. Following the last inspection year, Osmose concluded that Lakeland Electric had a ground line reject rate of just 1.25 percent. This low number of reject poles means Lakeland Electric is using Osmose’s information to save money which benefits the customers. Lakeland Electric is taking all the necessary measures to stay on top of the quality of their infrastructure. It is a great honor to be recognized by Osmose. Morris Willett, Supervisor of Maintenance Services and Engineering, is very proud of this achievement. “We’ve never really won an award like this before,” he said.

    Going forward, Lakeland Electric will continue to work with Osmose. By partnering with Osmose, Lakeland Electric can continue providing affordable, dependable, and sustainable electricity for its customers.



SCAM ALERT

Utility Scam

Lakeland Electric wants to make customers aware of a variety of scams that frequently target utility customers. A Lakeland Electric representative will never call requesting payment or ask for your bank or credit card information over the phone. If you have any doubts about the legitimacy of any call, email or visit from someone claiming to be from Lakeland Electric, especially one in which payment is requested, you should contact us directly at customerservice@lakelandelectric.com or 863-834-9535. Being well informed can help you detect suspicious behavior and ultimately help you to avoid a scam. Below is the latest scam that could affect you. Call your local law enforcement if you suspect any of these:

 

Green Dot MoneyPak/Phone Scams

This scam targets small commercial businesses and attempts to collect payment. The scheme works like this: Customers receive a call telling them their electric service is scheduled for immediate disconnection and they need to make a payment by purchasing a "Green Dot MoneyPak" at a local convenience store. The "Green Dot MoneyPak" card is a temporary pre-paid credit card.  After the customer purchases the card, he is told to call back and provide a receipt and PIN number. Once that information is obtained, the money on the card is then transferred to those behind the scheme. Pay over the phone by only calling the authorized number on your bill (863) 834-9535.

REPORT FRAUD OR SCAMS

If you think you may have been a victim of a scam, please contact us by calling (863) 834-9535. You can also contact the authorities listed below:

·         Lakeland Police Department  (863) 834-6900

·         Polk County Sheriff  (863) 298-6200

·         Federal Trade Commission (File a complaint online)

·         Florida Department of Agriculture and Consumer Affairs

·         Financial Crimes Enforcement Network

·         Financial Fraud Enforcement Task Force

If you have been a victim of fraud or identity theft, it is critical that you take the following actions:

·         Call the financial institutions and credit card companies that you deal with to inform them of the situation

·         Call one of the three major credit bureaus (Experian, Equifax or TransUnion) to report it and place an alert on your account. The agency you contact will notify the other two bureaus

·         Call the Social Security Administration if your Social Security card or number is stolen

·         Change the PIN (personal identification number) and password to all of your online accounts

·         File a police report and get a copy of it for your records

·         File a complaint and an Identify Theft Affidavit with the Federal Trade Commission

·         Remember to keep a record of what happened and the actions that you took to resolve the issue


2016 Annual Report
Click here for PDF version

To the Customers of Lakeland Electric:

We are pleased to present you with our Popular Annual Financial Report (PAFR), as defined by the Government Finance Officers Association (GFOA), of Lakeland Electric (LE) for the fiscal year ended September 30, 2016. The following pages provide a summary of your Electric Utility’s major initiatives, statistical data, and financial condition.

The financial information presented here is summarized and does not substitute for the Comprehensive Annual Financial Report (CAFR). The CAFR details LE’s financial position and operating activities for each fiscal year, in conformity with Generally Accepted Accounting Principles (GAAP). This PAFR, by its summary nature, is not intended to conform to GAAP and associated reporting standards set forth by applicable governing bodies. Both the budget and CAFR have received awards for outstanding financial reporting from the GFOA. We hope this report will give you a better understanding of Lakeland Electric and its financial condition. We welcome your comments and suggestions.

You may find other information regarding Lakeland Electric, including this Annual Report (PAFR), annual budget and CAFR, on the City of Lakeland’s website: lakelandgov.net.

Respectfully submitted,

Gina Jacobi
Assistant General Manager - Fiscal Operations