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Lakeland Electric Receives Restoring Communities Award

Lakeland, Florida, March 25, 2020 – Lakeland Electric was recently recognized by the Florida Municipal Electric Association (FMEA) with a Restoring Communities Award. The award, sponsored by Burns and McDonnell, recognizes public power utilities that have either provided or received mutual aid following significant weather events in the state, as well as utilities that have provided mutual aid assistance for day-to-day operations to fellow FMEA members in need.

“Lakeland Electric is proud to receive this award,” said Joel Ivy, Lakeland Electric General Manager. “We take the responsibility of providing affordable, dependable, and sustainable electric service very seriously. We work hard year-round to always be ready to meet the needs of our community in times of crisis. When called upon, we are honored to help other communities in need.”

“From weather events to hurricane threats to assistance with major utility projects, our members are there for one another in times of need,” said Amy Zubaly, FMEA Executive Director. “This network of communities supporting other communities is one of the strengths of public power and, we’re so proud of all they have done for one another this past year.”

Utilities were awarded based on restoration times, customer communications efforts and the levels of mutual aid provided. Lakeland Electric was among 14 Florida public power utilities honored.

“As an employee-owned company, we understand what it is like to be deeply invested in the places we work and live. Public power shares this level of commitment not only to their hometowns but also to their fellow public power communities. We are proud to sponsor the FMEA Restoring Communities Award and recognize the work public power communities do to provide assistance in times of need,” said Rich Mahaley, Burns & McDonnell Vice President of Florida Operations.

Mutual aid agreements enable municipal utilities to call on each other for emergency workers and supplies. Florida’s public power utilities benefit from this strong network of partners within Florida and across the country through the American Public Power Association. Florida’s public power communities also have forged mutual aid arrangements with Florida’s investor-owned utilities. These dependable connections create a reliable system where member utilities both request and offer assistance.


Suspending Late Fees

Lakeland Electric to Suspend Late Fees Beginning March 25

As the impacts of the COVID-19 pandemic continue to affect our community, Lakeland Electric is committed to helping those we serve. We know many people are facing unexpected financial hardships. On Wednesday, March 25, we will suspend all late fees until further notice. This action is in addition to our suspension of service disconnections for non-payment that began last week. We hope these temporary measures provide added relief to those who need assistance at this time.

If you are having trouble paying your utility bill, please call us at 863-834-9535 (M-F 7:30 a.m. – 8:00 p.m.) or email us at customerservice@lakelandelectric.com to see what programs may be beneficial. We encourage you to monitor your bill and practice energy efficiency so you can avoid building large balances to face in the future. For tips on ways to save visit lakelandelectric.com/EnergyToolset.


Message to Customers

Dear Lakeland Electric Customers,

We know you count on us to deliver dependable electric service no matter what, and we take that responsibility very seriously. We are closely monitoring the COVID-19 pandemic and taking proactive steps to minimize and slow the spread of the virus to our employees and customers. We don’t yet know all the impacts of COVID-19, but we have put plans in place to ensure the continuation of operations and service.

We have:

  • Suspended service disconnects for nonpayment until further notice, because we know many of our customers are experiencing financial hardships.
  • Taken steps to minimize the spread of the virus to our customers and employees, including closing our lobby, drop-box, and reducing customer contact.
  • Focused on scammers looking to take advantage of this crisis. Lakeland Electric will never call you to demand payment or ask for your personal information. When in doubt, hang up and call us directly at (863) 834-9535.
  • Continued to look for ways to support our community during this pandemic.

I am certain our customers and employees will rise to whatever challenge is ahead of us. I have seen it time and time again as we’ve come together following hurricanes and tornadoes. Though this crisis is different, I know the strength of our community will be just as strong.

We are committed to doing what we can to help our customers and employees during this uncertain period, and we continue to look for ways to support our community during this pandemic.

We are providing updates on our website and social media pages as we react to this evolving situation.

Rest assured, we will continue to make decisions that prioritize dependable service and the health and safety of our customers, employees, and community.


Joel Ivy

General Manager


Drop-Box Closed

Drop-Box Closed Until April 30

Lakeland Electric continues taking steps to minimize and slow the spread of COVID-19 and protect the health and safety of our customers and employees. With that in mind, we are closing the drop-box located at 501 E. Lemon Street effective immediately until April 30 when we will re-evaluate.

There are many other ways our customers can conveniently make payments. Customers can access their accounts at home 24/7 at lakelandelectric.com. Our customer service is ready to help you at (863)834-9535 (M-F 7:30 a.m. – 8:00 p.m.) or at customerservice@lakelandelectric.com.


 

We appreciate your patience and understanding during this unprecedented time.

 


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