Customers

Status: All Systems are currently functioning properly.

Kiosk

 

Automatic Bank Draft

Lakeland Electric Automatic Bank Draft is the stress-free way to pay your bill on time every month. Because your payment is automatically withdrawn from your bank account, you don’t have to worry about paying it on time. You’ll still receive a monthly utility bill listing the amount and payment due date; however, 25 days from your bill date, the funds will be electronically transferred from your bank account (Electronic Funds Transfer/EFT).  

Benefits of the program include:

  • Avoid late or missed payments
  • Save time, postage and check costs
  • It’s FREE!

How to enroll

Please call (863) 834-9535 and a customer service representative can enroll your account over the phone. Customer Service is available from 7:30 AM to 8:00 PM, Monday – Friday.

How it works

Automatic Bank Draft will begin with your next monthly bill that states “Do Not Pay.” You will need to pay any current balance using your current payment method.

E-Bill & Pay

 

One-Time E-Payment

Welcome to Lakeland Electric Quick Payment! Quick Payment is a fast, easy, and convenient payment service offered to Lakeland Electric customers. Please have a copy of your utility bill available to complete this transaction. A $2.95 fee for using this service will be charged to your bank, credit, or debit account. 

Click HERE to make your payment.

Automated Telephone System

Customers may now access their utility account(s) by telephone 7 days a week/ 24 hours a day with little to no wait time to retrieve account balance and due date, make a payment, update your telephone number and request a payment extension if one is needed.

Additionally, our Customer Service representatives are available during normal business hours,  (excluding holidays) by dialing (863) 834-9535.

Phone Center Hours of Operation:
Monday - Friday  |  7:30 am - 8:00 pm

Fees are charged by the payment vendor, Lakeland Electric does not profit from these fees.


(800) 929-4876  |  24/7 
Payments made by 6 pm will post same business day.
The fee for a one-time phone payment is $2.95 per transaction


United States Postal Service (USPS)

   
 

  Send check or money order to:
 
 Lakeland Electric
  P.O. BOX 32006
  Lakeland, FL 33802-2006 

In-Person Locations

Express PAY kiosk


In person payment locations include AmscotFidelity, IPP/Softgate Systems, and Western Union.  The fees and payment posting times vary by location.

To View Locations, Please select a logo below: 


     

Fees are charged by the payment vendor, Lakeland Electric does not profit from these fees.

Lakeland Electic Drop Box

Payments placed in the drop box after 7:30 am will be processed on the next business day.

Check or Money Order payments can be placed in the drop box located at

501 E. Lemon Street, Lakeland, Florida 33801

Payment Arrangement

Sometimes customers need a little more time to pay their electric bills. Our online payment extension allows qualifying customers to enter into a binding agreement with Lakeland Electric to extend time to make payments.   Extensions can also be made using the 24-hour automated payment line or by signing into Manage My Account prior to 6:00 pm on the last day before a scheduled disconnection.

Please note the following:

  • The account must have a payment history in good standing.
  • The account must be active for at least 6 months with Lakeland Electric.
  • The last payment extension must be at least 90 days ago.

Our Customer Service representatives are available during normal business hours,  (excluding holidays) by dialing  (863) 834-9535.

Phone Center Hours of Operation:
Monday - Friday  |   7:30 am - 8:00 pm

Paperless Billing


 

Enroll in our FREE paperless billing!

This includes bill pay, bill summary, transaction history and consumption history. When enrolling you receive free in-depth account management 24 hours a day/ 7 days a week.

Log in or enroll in Manage my Account to receive your bill online for FREE and choose how you'd like to pay. It's easy, safe and good for the environment.

AccessLakeland


Download Now!