Customer Academy

Lakeland Electric is excited to offer our customers an up-close and personal look into how we operate and serve our community. This year we have decided to go VIRTUAL!


Want to know the best part? The Lakeland Electric Customer Academy is a FREE, virtual interactive program that allows our customers the opportunity to gain insight into your municipal electric utility.


All virtual Customer Academy sessions will feature industry experts to discuss current public power hot topics. The academy consists of four virtual (4) two-hour sessions every Tuesday from 6-8 p.m. You will be able to attend in the comfort of your own home! This year you can attend from anywhere.



We encourage all participants to attend all four sessions to get the most from the academy.

Topics include: 

·         Explanation of electricity—from generation to billing

·         Power plant, control center, call center and energy delivery virtual tours

·         Accessing your "Smart Meter" information on the web

·         How to maximize your energy efficiency

·         Utility financials, environmental considerations and education programs


Class registration – sign up by March 15, 2020.

A minimum of 20 registrations must be met to hold this class. If the minimum is not reached, a cancellation notification will be sent to all registrants. A confirmation e-mail will be sent on March 15, 2021 to all registrants with additional details about the first session on March 16, 2021, a brief survey and the meeting link.


Start date: March 16, 2021



The sessions are on Tuesday’s between 6:00 p.m. and 8:00 p.m. as follows:

Session #1

March 16, 2021

Utility Overview

What is Lakeland Electric? How does it work?

Session #2

March 23, 2021

Power Generation
Find out what it takes to keep Lakeland powered for life.

Session #3

March 30, 2021

Energy Delivery
How do we deliver the power to your home?

Session #4

April 6, 2021

Customer Service and Graduation
Explore the programs available to help you lower costs, manage your electric use, improve your energy efficiency. and make surprise bills a thing of the past!



  • Please plan on attending all four sessions to get the full benefit of the program. 

    Session #1 (March 16, 2021)
    Session #2 (March 23, 2021)
    Session #3 (March 30, 2021)
    Session #4 (April 6, 2021)

  • Note: You need to be 18 yo or older to participate

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