Lakeland Electric wants to make customers aware of a variety of scams that frequently target utility customers. A Lakeland Electric representative will never call requesting payment or ask for your bank or credit card information over the phone. If you have any doubts about the legitimacy of any call, email or visit from someone claiming to be from Lakeland Electric, especially one in which payment is requested, you should contact us directly at firstname.lastname@example.org or 863-834-9535. Being well informed can help you detect suspicious behavior and ultimately help you to avoid a scam. Below is the latest scam that could affect you. Call your local law enforcement if you suspect any of these:
Green Dot MoneyPak/Phone Scams
This scam targets small commercial businesses and attempts to collect payment. The scheme works like this: Customers receive a call telling them their electric service is scheduled for immediate disconnection and they need to make a payment by purchasing a "Green Dot MoneyPak" at a local convenience store. The "Green Dot MoneyPak" card is a temporary pre-paid credit card. After the customer purchases the card, he is told to call back and provide a receipt and PIN number. Once that information is obtained, the money on the card is then transferred to those behind the scheme. Pay over the phone by only calling the authorized number on your bill (863) 834-9535.
REPORT FRAUD OR SCAMS
If you think you may have been a victim of a scam, please contact us by calling (863) 834-9535. You can also contact the authorities listed below:
· Lakeland Police Department (863) 834-6900
· Polk County Sheriff (863) 298-6200
· Federal Trade Commission (File a complaint online)
· Florida Department of Agriculture and Consumer Affairs
· Financial Crimes Enforcement Network
· Financial Fraud Enforcement Task Force
If you have been a victim of fraud or identity theft, it is critical that you take the following actions:
· Call the financial institutions and credit card companies that you deal with to inform them of the situation
· Call one of the three major credit bureaus (Experian, Equifax or TransUnion) to report it and place an alert on your account. The agency you contact will notify the other two bureaus
· Call the Social Security Administration if your Social Security card or number is stolen
· Change the PIN (personal identification number) and password to all of your online accounts
· File a police report and get a copy of it for your records
· File a complaint and an Identify Theft Affidavit with the Federal Trade Commission
· Remember to keep a record of what happened and the actions that you took to resolve the issue
To the Customers of Lakeland Electric:
We are pleased to present you with our Popular Annual Financial Report (PAFR), as defined by the Government Finance Officers Association (GFOA), of Lakeland Electric (LE) for the fiscal year ended September 30, 2016. The following pages provide a summary of your Electric Utility’s major initiatives, statistical data, and financial condition.
The financial information presented here is summarized and does not substitute for the Comprehensive Annual Financial Report (CAFR). The CAFR details LE’s financial position and operating activities for each fiscal year, in conformity with Generally Accepted Accounting Principles (GAAP). This PAFR, by its summary nature, is not intended to conform to GAAP and associated reporting standards set forth by applicable governing bodies. Both the budget and CAFR have received awards for outstanding financial reporting from the GFOA. We hope this report will give you a better understanding of Lakeland Electric and its financial condition. We welcome your comments and suggestions.
You may find other information regarding Lakeland Electric, including this Annual Report (PAFR), annual budget and CAFR, on the City of Lakeland’s website: lakelandgov.net.
Assistant General Manager - Fiscal Operations
“As the utility world evolves, so do customer’s choices. It is important for our customers to become more involved and knowledgeable about the way they personally consume energy and how their energy habits affect their costs – for the better or worse.” -Joel Ivy, General Manager, Lakeland Electric
This is why we have designed Pick A Plan, to help you understand your options and how our plans can make a difference.
· Pick A Plan consists of three parts:
1. Pick a Price Plan
2. Pick a Billing Plan
3. Pick a Payment Method
· Price Plans
o Similar to how cell phone companies offer different price plans that best fit their customer’s personal phone usage, Lakeland Electric offers different electricity price plans for our customers.
o A new tool on the Lakeland Electric website can calculate which Price Plan would save you money on your electric bill, using consumption information provided by your smart meter.
o There are three residential customer price plans:
- Standard - Most Lakeland Electric customers are billed for their electricity usage based on the Standard Price Plan. On this price plan, customers who use 1,000 kilowatt hours (kWH) or less in one billing period pay 5.099¢ per kWh. Customers who use 1,001 to 1,500 kWh in one billing period pay 5.660¢ per kWh. And, customers who use more than 1,500 kWh in one billing period pay 6.221¢ per kWh.
- *Shift to Save - If you can “shift” some of the power you use to a different time of day, this new pricing plan will give you an opportunity to save money. The Shift to Save Price Plan features three different Monday-through-Friday “pricing periods” – Off-Peak (lowest cost – 2.331¢ per kWh), Mid-Peak (mid-cost – 7.736¢ per kWh) and On-Peak (highest cost – 12.893¢). In addition, weekends and holidays are Off-Peak. Your bill will be calculated according to how many kilowatt hours (kWh) you use during each of those pricing periods.
- *Demand - With the Demand Price Plan you can save money based on the time of day you use electricity and by avoiding the use of major appliances at the same time. Customers pay a lower price for their electricity (2.232¢) but incur a demand charge ($4.80 per kW) each billing period for their highest 30-minute kW measurement during the peak period. To understand the Residential Demand rate, you need to understand the differences between energy and demand:
· Energy = the amount of power consumed over a period of time (kWh). This is similar to your car odometer measuring how far you have travelled.
· Demand = the power needed at a point in time (kW). This is similar to your car speedometer measuring how fast you are travelling.
· Billing Plans
o Standard Monthly Billing – Pay for your electricity all at once approximately 28 days after you have used it.
o Average Billing - Lakeland Electric’s Average Billing Plan allows you to pay a fixed amount each month. The fixed amount will be based on the average cost of consumption based utility services (electric, water, and wastewater) you received at your home from the previous 12 months of billing.
o Pay As You Go - Just like putting gas in your car – with Pay As You Go, you pay for your electricity first, and then use it. Customers create an initial credit on their account of at least $25.00 including unbilled charges at the time of setup. Lakeland Electric will provide electricity and other utilities as long as there is a credit balance in the account. Customers can add funds to their account whenever they choose and for whatever amount they wish. Customers can also set up an automatic bank draft for their account that will periodically add funds based on your individual settings.
· Payment Methods - 8 Ways to Pay
o Automatic Bank Draft
o Website (No Fee)
o Website (With Fee)
o Automated Telephone System
o United States Postal Service (USPS)
o In-person locations
o Lakeland Electric Drop Box
Lakeland Electric is called a “municipal utility” (also known as a “muni”) and that means that, as a customer of Lakeland Electric, you are also an owner of the utility. As a municipal utility, Lakeland Electric measures our success by how much money stays within Lakeland through low rates and contributions to the city budget, unlike a private power utility whose money goes to stockholders across the country and around the world. A “muni” utility is owned by the city it serves. It exists to provide a public service to the citizens, businesses and industries of the community. Service, not profit, is the utility’s ultimate mission.
To show our pride for being a service minded Municipal Utility we have created oval car magnets that read, “MUNI”. These magnets will begin showing up around town, and we are so excited for them to hit the streets. Currently it is just our employees that have the magnets, but our goal is to spread the pride (and magnets) throughout the community.
Throughout the year we will be holding contests for you to win your very own “MUNI” car magnet. If you are interested in winning a magnet, all you have to do is find us at a local event and be able to recite what being a Municipal Utility means/is. Once you do that, the new magnet is yours! We would love to see the magnets all around town, and cannot wait to start giving them away.
If you would like a magnet today, or do not think you will be able to make it to one of the local events you can send you address to Kelly Kautz our Program Coordinator Kelly.Kautz@lakelandelectric.com. She will send out your personal “MUNI” magnet as soon as possible.
If you would like to learn more about us, here is a link to our 2015 Annual Report. Inside you can find a glimpse at our history, our overall mission and where we are headed in the future.
P.O. Box 32006
501 East Lemon Street
Lakeland, FL 33801-9881
A customer service representative will respond to you in one business day. Please include your account number and or address.
For faster processing please use our Contact Form
If you have any questions regarding your electric or water service, please call Customer Service.
Hours of Operation:
Monday - Friday
7:30am - 8:00pm